Veterans Specialist

About the Department

GENERAL STATEMENT OF DUTIES

• An employee in this class is responsible for assisting Guilford County military veterans and/or their dependents to apply for a variety of veteran's benefits such as educational assistance, medical treatment, pension benefits, G. I. life insurance, or burial benefits.

DISTINGUISHING FEATURES OF THE CLASS

Position Duties

• DUTIES AND RESPONSIBILITIES Essential duties and responsibilities include, but are not limited to: Interviews clients to collect required information for claims and applications. Prepares applications and claims, collects additional documentation, and submits completed application packages to the Veterans Administration through the North Carolina Division of Veterans Affairs. Weekly communication with the District Officer. Contacts Social Security Administration, Employment Security Office, Red Cross, VA Hospitals, and other agencies to gather case information and respond to inquiries. Answers phone call inquiries regarding VA benefits and schedules office appointments for those individuals needing further assistance. Prepares income and medical expense reports to assist in VA benefit continuation. Meets with clients off-site to assist with application and claim completion. Compiles and prepares a monthly claims activity report for submission to the NC Division of Veterans Affairs. Complex operation of a personal computer or other office device to prepare correspondence, reports, and forms. Maintains a variety of files on claims and office activities. Composes letters and memos as required for clients or for information gathering or sharing. RECRUITMENT STANDARDS Knowledge, Skills, and Abilities Knowledge of current federal and state legislation relating to benefits for military service, veterans and their dependents. Knowledge of programs, community organizations, agencies and activities rendering services to veterans. Knowledge of the legal documentation and processes necessary to substantiate Veteran benefit claims. Knowledge of office support practices and procedures. Ability to tactfully conduct interviews of a personal nature with veterans and their families to obtain accurate and complete information. Ability to establish and maintain satisfactory relationships with veterans, veteran groups and government agencies. Ability to solve problems within scope of responsibility. Ability to effectively and fairly work with veterans, dependents and Ability to function independently. Ability to interpret and explain applicable policies and procedures. Ability to communicate effectively with persons from a variety of socioeconomic backgrounds in either written or verbal form. Ability to use a computer to access information via Veterans Administrations Benefits Delivery Network. Ability to operation a fax machine to send/receive documentation. Ability to use calculator to calculate income, rates for claims, and other statistical report information. Ability to type at the speed required of the position.

Essential duties and responsibilities include, but are not limited to

• Interviews clients to collect required information for claims and applications.
• Prepares applications and claims, collects additional documentation, and submits completed application packages to the Veterans Administration through the North Carolina Division of Veterans Affairs.
• Weekly communication with the District Officer.
• Contacts Social Security Administration, Employment Security Office, Red Cross, VA Hospitals, and other agencies to gather case information and respond to inquiries.
• Answers phone call inquiries regarding VA benefits and schedules office appointments for those individuals needing further assistance.
• Prepares income and medical expense reports to assist in VA benefit continuation.
• Meets with clients off-site to assist with application and claim completion.
• Compiles and prepares a monthly claims activity report for submission to the NC Division of Veterans Affairs.
• Complex operation of a personal computer or other office device to prepare correspondence, reports, and forms.
• Maintains a variety of files on claims and office activities.
• Composes letters and memos as required for clients or for information gathering or sharing.

Knowledge, Skills, and Abilities

• Knowledge of current federal and state legislation relating to benefits for military service, veterans and their dependents.
• Knowledge of programs, community organizations, agencies and activities rendering services to veterans.
• Knowledge of the legal documentation and processes necessary to substantiate Veteran benefit claims.
• Knowledge of office support practices and procedures.
• Ability to tactfully conduct interviews of a personal nature with veterans and their families to obtain accurate and complete information.
• Ability to establish and maintain satisfactory relationships with veterans, veteran groups and government agencies.
• Ability to solve problems within scope of responsibility.
• Ability to effectively and fairly work with veterans, dependents and
• Ability to function independently.
• Ability to interpret and explain applicable policies and procedures.
• Ability to communicate effectively with persons from a variety of socioeconomic backgrounds in either written or verbal form.
• Ability to use a computer to access information via Veterans Administrations Benefits Delivery Network.
• Ability to operation a fax machine to send/receive documentation.
• Ability to use calculator to calculate income, rates for claims, and other statistical report information.
• Ability to type at the speed required of the position.

Minimum Qualifications

• Minimum Qualifications Associates Degree in Administrative Office Technology, Business Administration, or related field, and two years of progressively responsible administrative or office management experience. Excellent computer experience and typing skills are required. Preferred Qualifications: Accreditation with North Carolina Division of Military and Veterans Affairs. Accreditation as a Veterans Service Officer and/or Veterans Service Representative. Bachelor’s degree and three years of experience in Veterans services, human services or related managerial or administrative work; or an equivalent combination of education and experience. Transcript Required Copy of transcripts must be submitted with online application. Official college transcripts required at time of hire. Please send transcripts to: Guilford County/HR c/o Albert Parks III, 201 South Greene St, Greensboro, NC 27401 or attach a copy to your online application.

Minimum Qualifications

• Associates Degree in Administrative Office Technology, Business Administration, or related field, and two years of progressively responsible administrative or office management experience. Excellent computer experience and typing skills are required.

Preferred Qualifications

• Accreditation with North Carolina Division of Military and Veterans Affairs.
• Accreditation as a Veterans Service Officer and/or Veterans Service Representative.
• Bachelor’s degree and three years of experience in Veterans services, human services or related managerial or administrative work; or an equivalent combination of education and experience.

Other Qualifications

• Physical Demands Work is sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some walking, standing, bending, carrying of light items such as papers, books, small parts, driving an automobile, or use of a PCs or other VDTs to accomplish work objectives. No specific physical demands required. Mental demands and normal stress regarding achieving work deadlines are present Working Conditions 1. Environment: Work environment involves normal, everyday discomforts or unpleasantness. Work area has adequate light, heat, and ventilation; environment is organized and stable. 2. Hazards: Work presents no significant hazards to employees May Require Driving This position may require driving for this position whether driving a County owned or personal vehicle to conduct county business such as but not limited to attending conferences, meetings, or any other county related functions. Motor Vehicle Reports may be verified for valid driver's license and that the driving record is compatible with the county's driving criteria. If a personal vehicle is operated for county business proper insurance is maintained as per Guilford County's vehicle use policy. Special Note This generic class description gives an overview of the job class, its essential job functions and recommended job requirements. However, for each individual position assigned to this class, there is available a completed job description with physical abilities checklist which can be reviewed before initiating a selection process. They can provide additional detailed information on which to base various personnel actions and can assist management in making legal and defensible personnel decisions.

Physical Demands

Working Conditions

Special Note

Benefits

• We are excited about the opportunity of having you as a prospective new employee! You probably already know our county is a wonderful county to live in, but did you know it is also a wonderful place to work? Below are a few of the reasons why we love working for Guilford County. We offer Health Insurance ( UnitedHealthCare ) to all benefitted employees working a minimum of 20 hours per week. The shared cost of the premium is based on scheduled/budgeted hours. If you are a full-time employee working 40 hours a week you can expect to pay less than $35 a month for medical coverage, dental coverage for $4 a month and vision coverage for $5 a month. That's less than $45 a month for medical, dental & vision coverage; that's unheard of. Telehealth UHC Virtual Visits are available to you with no copay or out of pocket expense. We are excited to inform you Guilford County has an Employee Wellness Center (24/7 access) with strength training equipment, cardio machines and a group exercise room with virtual or in person coaching from our Wellness Specialist! Employee Assistance Program , 100% funded by the county. A superb benefit for you and your family absolutely free. Confidential help with personal or work-related issues. 13 paid holidays, 12 sick days, and 12 vacation days a year. That's 37 paid days a year, totaling almost 2 months of paid time off. Employer contributes 5% into your 401(k) - no match required. Enrollment in the State Retirement Plan by contributing 6%. Longevity pay beginning at five years of service. We provide a $10,000 Life and AD&D benefit to eligible employees. Flexible spending accounts (FSA) allow you to set aside tax-free dollars for health care and dependent care. Voluntary Life, AD&D, Short-Term and Long-Term Disability.

We are excited about the opportunity of having you as a prospective new employee!

Below are a few of the reasons why we love working for Guilford County.

Supplemental Questions