Vehicle Assembly & Service Technician - Tech Lead

About Saildrone

Position and team

Responsibilities

• Lead fleet service operations from recovery through redeployment across the assigned program or site.
• Plan maintenance, long-term service calendars, recovery schedules, staffing, and equipment needs with Fleet Management.
• Develop and update SOPs and standardize effective field practices.
• Guide, train, mentor, supervise, and conduct quality oversight for technicians.
• Support contractor and vendor selection, validation, and oversight against technical and safety requirements.
• Troubleshoot complex system failures remotely and guide field teams to resolution.
• Manage procurement, mission-essential purchases within budget controls, and site-level equipment and inventory records.
• Audit service records, work orders, and daily reports; ensure timely safety and quality incident reporting.

Qualifications

• 10–15+ years in technical integration, field engineering, service execution, or project management involving complex deployed systems.
• Extensive experience leading technical field operations and holding teams accountable for service performance and safety.
• Deep technical proficiency with Explorer, Voyager, and Surveyor platforms, including remote system diagnosis and troubleshooting.
• Expert-level proficiency developing technical SOPs and managing work orders in Fleetio.
• Experience with equipment procurement, large-scale inventories, and international inventory controls.
• Strong judgment balancing speed, quality, budget, and site safety; ability to improve systems using field data and mentor technicians.
• Willingness to travel 50–75% and provide remote on-call support as required.
• U.S. Person status and eligibility to obtain a U.S. Department of Defense security clearance.

Physical and travel requirements

• Travel to remote and austere environments for site audits and complex deployments.
• Perform or oversee physical operations in extreme weather and confined spaces.

Benefits

• Paid time off, holidays, and paid sick leave.
• Medical, dental, and vision coverage with company contributions for employees and dependents.
• Equity grants, a 401(k) plan with pre-tax and Roth options, and annual professional development reimbursement.
• Relocation assistance may be available for eligible roles; benefits vary by location.