Vault CRM Capability Specialist

Engagement

Key Responsibilities

• Review Vault CRM capabilities, configuration options, and legacy process exceptions.
• Assess requirements for platform fit and identify dependencies related to content, consent, mobile functionality, access, and integrations.
• Participate in targeted discussions with Veeva and review solution/design demonstrations.
• Support process consultants in developing feasible, business-focused requirements.
• Identify and communicate platform constraints, assumptions, and unknowns.
• Escalate questions requiring Veeva input without taking ownership of technical implementation.
• Produce capability-fit assessments, technical dependency questions, and feasibility review notes.

Requirements

• Demonstrable commercial or medical Vault CRM experience .
• Alternatively, a clearly evidenced pathway to Vault CRM expertise supported by relevant Veeva experience.
• Ability to assess Vault CRM capabilities and explain technical constraints in clear business terms.
• Experience reviewing CRM processes and translating them into practical system requirements.
• Strong understanding of CRM dependencies such as content, consent, mobile use, access, and integrations.
• Experience working with business/process consultants and technical platform teams.
• Strong analytical and communication skills.
• Important: General Vault experience alone is not sufficient. Candidates must be able to demonstrate relevant Vault CRM capability or a credible route to that expertise.