VAS Senior Specialist

Overview

• Manage the execution of company’s VAS strategy and roadmap in line with business objectives, customer needs, and market opportunities.
• Ensure to monitor and analyse revenue performance, cost efficiency, and commercial optimization across the VAS vertical on continuous basis to drive business performance and achievement of revenue targets.
• Manage day-to-day operations and lifecycle of VAS products including enhancements, renewals, and service retirement activities.
• Monitor VAS portfolio performance including revenue trends, adoption, customer usage, profitability, and service KPIs to meet revenue targets
• Identify growth opportunities and recommend new services, campaigns, bundles, and monetization initiatives to grow VAS revenue and margin.
• Coordinate with marketing and commercial teams on go-to-market activities, promotional campaigns, and customer communication plans.
• Manage relationships with VAS aggregators, content providers, and service partners to ensure service continuity and commercial alignment.
• Support commercial negotiations, SLA reviews, and operational discussions with vendors and partners.
• Coordinate onboarding of new VAS partners including documentation, internal approvals, contracts, compliance, and system readiness.
• Work closely with technology teams to ensure successful service integration, testing, deployment, and issue resolution.
• Collaborate with legal and finance teams on contract renewals, vendor governance, payment validation, and commercial compliance.
• Monitor customer feedback, complaints, and service quality issues, ensuring timely resolution and continuous improvement actions.
• Manage purchase orders, invoice validation, and payment tracking for VAS partners while maintaining proper documentation and audit records.
• Perform any additional project, task or activities assigned/delegated by the Line Manager.
• Bachelor’s degree in marketing or engineering in Telecommunications or equivalent
• MBA preferred