Valet Parker
Role Overview
1. Maintain complete knowledge of and comply with all departmental, divisional and hotel policies, procedures and standards.
2. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
3. Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
4. Maintain positive guest relations at all times.
5. Be familiar with all hotel services/features and local attractions/activities in order to respond to guest inquiries accurately.
6. Resolve guest complaints, ensuring guest satisfaction.
7. Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
8. Maintain knowledge of:
· scheduled daily activities.
· daily arrivals/departures, house count.
· parking facilities, layout, hours of operation, prices and procedures.
9. Direct attention to Doorperson to receive signals.
10. Greet arriving guests/visitors using an appropriate welcome; bid farewell to departing guests/visitors and invite them to return.
11. Assist guests and visitors into and out of their vehicles.
12. Communicate parking procedures to guests/visitors.
13. Assist guests with loading/unloading luggage into and out of all vehicles.
14. Provide legible claim tickets to guests for their luggage.
15. Take possession of and park vehicles.
16. Document location of vehicles parked in parking facility.
17. Document any visible damage to vehicles and notate on ticket.
18. Ensure security of vehicle and its keys.
19. Check with the Parking Supervisor or Valet Cashier for further parking needs or next assignment.
20. Remain at assigned post while not parking vehicles.
21. Hold vehicles at hotel entrance areas. Ensure that all driveways are kept clear; that vehicles are not parked or left standing in illegal spaces.
22. Answer department telephone within 3 rings using correct greeting and telephone etiquette.
23. Document phone requests for retrieving vehicles as specified.
24. Receive vehicle claim ticket from guest and ensure proper validation; relay validation/payment procedures to guest. Follow department procedures for retrieving a vehicle without a guest claim ticket.
25. Retrieve guest’s vehicle keys from secured location and retrieve guest's vehicle from parking facility
Key Skills for This Role
Full Job Posting
Requirements
- Essential:
- 1. Valid Tennessee driver’s license.
- 2. Excellent driving record.
- 3. Thorough knowledge of local areas and roads.
- 4. 3 years experience driving vehicles.
- 5. Fluency in English, both verbal and written.
- 6. Compute basic arithmetic.
- 7. Ability to:
- · drive all vehicle types.
- · provide legible communication and direction.
- · use a beeper/radio/telephone
- · focus on guests’ needs.
- · prioritize, organize and make good judgments.
- · maintain concentration and think clearly under all driving conditions.
- · ensure security of vehicles and hotel property.
- · maintain confidentiality of guest information, associate information and pertinent hotel data.
- · perform assignments with minimal supervision.
- · work cohesively with associates as part of a team.
- · satisfactorily communicate with guests, management and co-workers in a courteous, empathetic and discreet manner.
- · maintain regular and punctual attendance.
- · adhere to Peabody grooming standards.
- · exemplify Peabody Service Excellence®.
Summary
1. Maintain complete knowledge of and comply with all departmental, divisional and hotel policies, procedures and standards.
2. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
3. Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
4. Maintain positive guest relations at all times.
5. Be familiar with all hotel services/features and local attractions/activities in order to respond to guest inquiries accurately.
6. Resolve guest complaints, ensuring guest satisfaction.
7. Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
8. Maintain knowledge of:
· scheduled daily activities.
· daily arrivals/departures, house count.
· parking facilities, layout, hours of operation, prices and procedures.
9. Direct attention to Doorperson to receive signals.
10. Greet arriving guests/visitors using an appropriate welcome; bid farewell to departing guests/visitors and invite them to return.
11. Assist guests and visitors into and out of their vehicles.
12. Communicate parking procedures to guests/visitors.
13. Assist guests with loading/unloading luggage into and out of all vehicles.
14. Provide legible claim tickets to guests for their luggage.
15. Take possession of and park vehicles.
16. Document location of vehicles parked in parking facility.
17. Document any visible damage to vehicles and notate on ticket.
18. Ensure security of vehicle and its keys.
19. Check with the Parking Supervisor or Valet Cashier for further parking needs or next assignment.
20. Remain at assigned post while not parking vehicles.
21. Hold vehicles at hotel entrance areas. Ensure that all driveways are kept clear; that vehicles are not parked or left standing in illegal spaces.
22. Answer department telephone within 3 rings using correct greeting and telephone etiquette.
23. Document phone requests for retrieving vehicles as specified.
24. Receive vehicle claim ticket from guest and ensure proper validation; relay validation/payment procedures to guest. Follow department procedures for retrieving a vehicle without a guest claim ticket.
25. Retrieve guest’s vehicle keys from secured location and retrieve guest's vehicle from parking facility
About The Peabody Memphis
Historic luxury hotel in downtown Memphis serving travelers with rooms, dining, events, and spa services.
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