VacancyTitle: Resource Planning Analyst

Role overview

Responsibilities

• Create and maintain workforce-planning and optimization solutions; implement planning processes for change projects and report capacity pinch points.
• Coordinate project resource requests with stakeholders and help resolve issues and escalations.
• Identify workload and resource peaks and troughs, assess service and cost impacts, and recommend actions.
• Plan business-as-usual and project capacity; monitor actual and forecast FTE against budget and investigate variances.
• Produce schedules aligned with plans and service-level targets.
• Analyze performance and business information, improve forecasts, recommend efficiencies and support KPI/SLA achievement.
• Run what-if scenarios and investigate service issues to recommend corrective action.
• Follow risk and control procedures and support recruitment and flexible-working requests in line with policy.

Experience and qualifications

• Knowledge of resource-planning methodologies and workforce-planning and optimization experience in a back-office environment.
• Advanced Excel and good Microsoft Office knowledge.
• Experience presenting data and business information to teams and management.
• Experience within a regulated industry.
• Working knowledge of telephony applications and Workforce Management systems.
• Strong analytical, planning, communication, presentation, stakeholder-management, problem-solving and interpersonal skills; able to balance priorities and meet deadlines.

Salary

• Salary up to £36,147, depending on skills and experience.

Work arrangement

• Hybrid working is offered, with equipment to work from home when appropriate to the role.

Benefits

• Benefits include 25 days of holiday plus public holidays, learning and development, wellbeing initiatives and an additional paid community day.
• Eligible employees can use a cycle-to-work scheme and buy or sell up to three holiday days.