User Experience Specialist

The User Experience Specialist supports the quality and continuous improvement of KU’s digital ecosystem. The position provides technical expertise in user experience, website quality assurance, accessibility, analytics, information architecture, and digital optimization across KU websites and applications. The position conducts prelaunch reviews, analyzes user behavior and website performance, identifies opportunities for improvement, and translates findings into actionable recommendations. The User Experience Specialist collaborates with UX designers, developers, content teams, marketing/communications, and campus partners to improve the accessibility, usability, organization, consistency, and effectiveness of KU’s digital experiences. If you are looking for a rewarding and dynamic career, look no farther than the University of Kansas. In addition to a competitive salary, KU offers great benefits to employees with up to 176 hours of paid vacation per year, 96 hours of sick leave earned per year, 10 paid holidays plus one discretionary day, a great retirement program, medical and dental insurance, life and disability insurance, other benefit plan options and state of Kansas discounts offered by various vendors. KU also offers employees educational opportunities for employees. KU is a great place to work! KU does not provide H-1B sponsorship for this position.

Conduct prelaunch UX/QA reviews of Sunflower CMS and other KU websites using established standards for accessibility, content, information architecture, branding, and SEO.

Document findings, track remediation, and validate corrections prior to launch.

Maintain and improve review checklists, templates, and procedures.

Collaborate with KU IT and campus partners to support launch readiness and risk mitigation.

Use tools such as Google Analytics 4, Microsoft Clarity, and DubBot to analyze website performance and user behavior.

Develop reports and dashboards and translate analytics findings into actionable recommendations.

Conduct SEO and website quality audits and identify opportunities for improvement.

Support emerging practices in Generative Engine Optimization (GEO) and AI Optimization (AIO), including structured content and metadata.

Partner with UX, development, and content teams to implement and evaluate improvements.

Consult with campus partners to improve the usability, accessibility, organization, and consistency of websites and digital experiences.

Apply UX, content, information architecture, branding, and SEO best practices to recommend improvements.

Assist with usability research, governance, documentation, training, and continuous improvement initiatives.

Participate in KU IT standards and cross-functional committees as assigned.

Johnathan Grant [email protected]

Cover letter describing how you meet the required and preferred qualifications

Resume

List of three (3) professional references

1.0

Regular

Computer Employee Exception

U-Unclassified Professional Staff

Information Technology-KUL

The University of Kansas prohibits discrimination on the basis of race, color, ethnicity, religion, sex, national origin, age, ancestry, disability, status as a veteran, sexual orientation, marital status, parental status, gender identity, gender expression, and genetic information in the university's programs and activities. Retaliation is also prohibited by university policy. The following person has been designated to handle inquiries regarding the nondiscrimination policies and is the Title IX coordinator for all KU and KUMC campuses: Associate Vice Chancellor for the Office of Civil Rights and Title IX, [email protected], Room 1082, Dole Human Development Center, 1000 Sunnyside Avenue, Lawrence, KS 66045, 785-864-6414, 711 TTY.