User Engagement Support Analyst

Overview

Responsibilities

• Support recruitment and coordination of external UMLS users and other participants, including outreach, scheduling, confirmations, and follow-up.
• Assist with preparation and facilitation of interviews, listening sessions, and other user-engagement activities.
• Capture accurate notes and document use cases, user feedback, needs, dependencies, challenges, and follow-up questions.
• Organize and analyze engagement findings and assist in synthesizing recurring themes, patterns, and potential opportunities for improvement or modernization.
• Maintain engagement records, participant tracking, schedules, supporting materials, and other project documentation.
• Provide additional engagement and analysis support as needed under the direction of the User Engagement Lead.

Experience: Required Knowledge / Skills

Preferred Knowledge / Skills

Education

Benefits and Salary

Qualifications

• Required Knowledge / Skills
• Experience supporting user research, stakeholder engagement, interviews, focus groups, listening sessions, or comparable activities.
• Strong organizational, note-taking, analytical, and written communication skills.
• Ability to coordinate multiple participants and activities and work effectively with technical user communities.
• Familiarity with UMLS, biomedical terminology, Health IT data standards, or related health data products.
• Experience engaging informaticians, developers, data users, researchers, terminology professionals, or other technical communities.
• Education
• BS-level education in a relevant field or equivalent experience.
• Benefits and Salary
• We attract the best people in the business with our competitive benefits package that includes medical, dental and vision coverage, 401k plan with employer contribution, paid holidays, vacation, and tuition reimbursement. We offer a competitive salary commensurate with experience.
• If you enjoy being a part of a high performing, professional service and technology focused organization, please apply today!

Preferred Qualifications

• Preferred Knowledge / Skills