User Assistance Developer 2
Key Skills for This Role
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Qualifications:
- Bachelor's degree and three or more years of experience as a user assistance developer, or equivalent transferable writing experience.
- Knowledge of technical communication techniques and standards.
- Excellent English-language, proofreading, editing, writing, and verbal communication skills, with strong attention to detail.
- Strong time-management and prioritization skills, including experience meeting tight deadlines and adapting to changing priorities.
- Experience working with report authoring tools.
- Experience with industry-standard financial and operational reports.
- Strong critical-thinking and editorial-review skills, including the ability to evaluate AI-assisted output for accuracy, completeness, bias, unsupported claims, and consistency with product information and documentation standards.
- Ability to validate information using authoritative sources and exercise sound judgment about when AI-assisted content requires additional research or subject-matter-expert review.
- Familiarity with prompt design, content-review workflows, and repeatable quality-assurance practices for AI-assisted documentation.
- Ability to learn and adapt to evolving authoring tools, content platforms, and documentation processes.
- Experience with, or strong interest in, writing developer documentation, including API documentation.
- Knowledge of XML authoring tools.
Responsibilities:
- Work closely with Product Management, Development, QA, and Technical Writing to successfully deliver assigned documentation projects.
- Proactively research product changes to determine the scope of edits for assigned documentation areas.
- Write new documentation based on use cases, user stories, feature requirements, specifications, information from developers and product managers, and hands-on use of the product.
- Use AI-assisted writing and development tools, such as ChatGPT, Codex, and Visual Studio Code, to support research, drafting, editing, analysis, and content maintenance.
- Validate AI-assisted output against authoritative product sources, including product behavior, requirements, specifications, and subject-matter-expert input.
- Apply strong editorial judgment to identify and correct hallucinations, unsupported claims, inconsistencies, ambiguity, outdated information, and deviations from documentation standards.
- Develop and refine effective prompts, reusable workflows, and quality checks that improve documentation quality and team efficiency.
- Maintain ownership of final content quality; AI-generated output is a starting point and does not replace writer review, product verification, or subject-matter-expert collaboration.
- Attend and actively contribute to writing and scrum team meetings.
- Partner with teams such as Support, Training, and Professional Services to understand and respond to customer documentation needs.
- Collaborate with other writers and cross-functional partners to establish responsible, scalable AI-assisted authoring practices.
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