Use-Case Specialist Operational Digital Twin

Overview

Use-Case Specialist

What You ll Be Doing

• Support the Product Manager in identifying, defining, and prioritising high-value use cases for the Operational Digital Twin across planning, operations, and maintenance functions.
• Assist in planning and running discovery workshops and interviews with client stakeholders to capture pain points, opportunities, and user needs that can be addressed through Digital Twin capabilities.
• Help develop clear, structured descriptions of each use case, including objectives, actors, user journeys, data needs, integration points, and expected value and KPIs.
• Assist in coordinating with Business Process Analysts, domain SMEs, and technical teams to ensure that use cases are grounded in real operational processes and feasible within solution and data architecture.
• Support the setup and execution of Proofs of Concept for priority use cases, including tracking assumptions, validation criteria, and results and feeding lessons learned into the product roadmap.
• Assist in preparing use-case documentation, presentations, and value-realisation materials for Parsons and client stakeholders, and in updating these based on feedback and evolving priorities.

What Required Skills You ll Bring

• Degree in engineering, business, urban planning, information systems, or related discipline from an accredited institution.
• Experience supporting definition and delivery of digital, platform, Digital Twin, or geospatial solutions in infrastructure, utilities, or urban environments.
• Working knowledge of techniques for capturing and structuring use cases, user journeys, and value drivers, with experience engaging both business and technical stakeholders.
• Basic understanding of how enterprise and operational systems (e.g., EAM/CMMS, ERP, BIM, SCADA/IoT, GIS platforms) support operational workflows and data flows.
• Experience working within multidisciplinary, multinational teams across multiple time zones.
• Strong analytical, organisational, and coordination skills
• Excellent communication and documentation skills, with the ability to clearly convey use-case and requirements information to non-technical stakeholders.
• Fluency in spoken and written English.

What Desired Skills You ll Bring

• Prior work with national infrastructure owners, transport authorities, utilities, or public works organisations.
• Exposure to Digital Twin, smart city, or data/analytics-driven transformation programmes.
• Familiarity with geospatial platforms (e.g., Esri ArcGIS) and their role in operational and planning use cases.
• Experience with value mapping, benefits case development, or KPI definition for digital initiatives.
• Professional certifications in product management, business analysis, or related fields.
• Arabic language skills are a strong advantage.