USAF - Knowledge Management Analyst

Role overview

Qualifications

• Active TS/SCI clearance required.
• B.S. in Computer Science, Information Technology, or a related field required.
• Experience supporting knowledge management, repositories, knowledge bases, or organizational information sharing.
• Ability to gather stakeholder needs and develop KM strategies, procedures, and measurable objectives.
• Experience with content organization, metadata, information validation, dashboards, performance metrics, and reporting.
• Understanding of workflow automation, BI data aggregation, and technical team coordination.
• Experience developing training materials and conducting user training.
• Knowledge of information governance, records lifecycles, access controls, and secure data handling.
• Strong analytical, writing, and facilitation skills.

Responsibilities

• Draft KM strategies, goals, and performance metrics for Government review and approval.
• Translate stakeholder needs into repository, content, workflow, reporting, and training requirements; support repository design and implementation.
• Organize content using approved tagging, metadata, and classification standards; coordinate governance and records lifecycle handling.
• Maintain and validate knowledge-base content and FAQs with content owners.
• Develop dashboards and automated workflows to aggregate authorized BI data and produce reports and alerts.
• Train users, gather feedback, and recommend improvements to adoption and usability.
• Monitor system health and usage, perform routine maintenance, investigate issues, and coordinate corrective actions.
• Analyze usage, content gaps, and performance trends; support AI model training, testing, and evaluation under approved guidance.
• Maintain process documentation and support information, knowledge, and records-management procedures.
• Coordinate access and secure content handling with system owners and cybersecurity teams; support approved change controls.