(USA) Coach/Ops Mgr Trainee

Position summary

Team leadership and customer service

• Teach, train, listen to, and develop associates; tour stores, provide feedback, communicate direction, and lead change efforts.
• Model customer service standards and support store and community outreach initiatives.
• Resolve customer needs, complaints, and issues; develop action plans to correct deficiencies and improve customer experience.
• Hire, train, mentor, assign duties to, recognize, and develop associates, while promoting belonging and supporting staffing needs.

Store operations and financial performance

• Review profit and loss statements and manage or assist with budgeting, forecasting, and expense control for the designated area.
• Oversee merchandise presentation, seasonal transitions, inventory flow, and operational processes.
• Develop and implement plans to mitigate shrink and achieve sales and profit goals.

Coordination and company standards

• Coordinate assignments, maintain stakeholder relationships, set objectives, measure progress, and identify improvement opportunities.
• Support plans and initiatives that meet customer and business needs and promote adaptability and continuous learning.
• Implement company policies and action plans and provide direction on business processes, ethics, and integrity.
• Use data insights to balance priorities and consider customers, associates, business partners, and communities in plans.
• Promote high-performing teams, inclusion, accountability, customer-first service, and continuous improvement.

Pay and benefits

• The posting lists pay of USD 31–38 per hour and mentions performance-based bonus awards and benefits.
• Listed health benefits include medical coverage; the provided description cuts off before the full benefits details.

Requirements

• Lead, develop, train, and coach associates while communicating expectations and providing feedback.
• Deliver customer service and resolve customer needs, complaints, and issues.
• Manage store-area financial performance, including reviewing profit and loss, budgeting, forecasting, and expense control.
• Oversee merchandise presentation, seasonal transitions, inventory flow, and operational processes.
• Hire, train, mentor, assign, recognize, and develop associates to meet staffing and business needs.
• Build stakeholder relationships, set goals, measure progress, and address improvement opportunities.
• Promote a respectful, inclusive workplace and uphold company policies, ethics, and integrity.
• Adapt to change, encourage learning, and use data and continuous improvement to support business results.