Urgent Care Veterinary Practice Manager

Patient Advocacy: Be the advocate for patients and uphold a "Pet-First, Client-First" philosophy. Ensure a compassionate and client-centric approach to pet care.

Community Engagement and Brand Ambassadorship : Nurture collaborative and mutually beneficial relationships with referring veterinarians and local businesses, positioning UrgentVet as the foremost choice for urgent pet care. Serve as a prominent brand ambassador for UrgentVet within the local community.

Inclusive Workplace Culture : Foster a safe and inclusive work environment where diversity is celebrated, and every team member feels valued.

Additional Details:

Reports to the Regional Director of Operations, UrgentVet

Typically scheduled 40-45 hours/week and, because of the nature of the veterinary profession, longer hours are likely from time to time

Work schedule includes nights, weekends, and holidays (NO OVERNIGHTS) Work hours are 3-11pm on weekdays and 10am-8pm on weekends

Work hours are 3-11pm on weekdays and 10am-8pm on weekends

This position requires regular on-site presence as an essential function of the role. Due to the nature of veterinary hospital operations, in-person attendance is necessary to support patient care, respond to time-sensitive needs, collaborate with clinical teams, and maintain the safety and well-being of patients, clients, and staff. We are committed to providing equal employment opportunities and will consider requests for reasonable accommodation in accordance with the Americans with Disabilities Act (ADA) and applicable laws

Strong emotional intelligence, with demonstrated ability to empathize, communicate effectively, and build trust within the team

Excellent communication skills, with emphasis on active listening and timely follow-up

High level of self-awareness, with a willingness to receive feedback and continuously improve

Skilled in de-escalation and conflict resolution techniques

Negotiation and persuasion skills, with the ability to influence outcomes and build consensus

Innate leadership skills, including humility, vision, and the ability to take calculated risks

Confidence in decision-making and ability to inspire and motivate others

Proven track record of being trustworthy, reliable, and maintaining confidentiality

Prior management experience, preferably in a veterinary or related field, with a focus on leading and developing teams

Teachable mindset, with a strong desire and ability to learn new concepts and skills

Demonstrated accountability for actions and outcomes, with a proactive approach to problem-solving

Team awareness, with a focus on fostering collaboration and inclusivity

Ability to inspire and motivate team members to achieve goals and overcome challenges

Strong assessment ability, with the capacity to evaluate performance and identify areas for improvement

Proficiency in delegating tasks and leveraging team members' strengths

Capacity for immediate course correction in response to changing circumstances

Commitment to collaboration and fostering a positive team environment

Professionalism in all interactions, both internal and external

Specific knowledge of veterinary practice operations and industry standards

Critical thinking skills, with the ability to analyze situations and make sound decisions

Flexibility to adapt to changing circumstances and priorities

Effective time management skills, with the ability to prioritize tasks and meet deadlines

Proactive approach to identifying and addressing issues before they escalate

Strong business acumen, with an understanding of financial management principles and practice growth strategies