University Internship- Connectivity Support

Role overview

Responsibilities

• Support connectivity deployment and monitor live connectivity performance and Connectivity @ Install targets.
• Review, validate, and correct connectivity and digital tools data to maintain accuracy.
• Extract, analyze, and manage the Connectivity @ Install funnel from the Global Connectivity Metrics platform.
• Maintain dashboards and reports covering connectivity, data flow issues, Helium monitoring, installation performance, and digital tool adoption.
• Support deployment and operational use of OnWatch and Tube Watch.
• Coordinate with connectivity project leaders, service delivery, field service engineers, and HPMs on execution and issue resolution.
• Track project milestones, risks, and action plans; follow up on installation and activation timelines and provide on-site support when needed.
• Provide field guidance to restore offline systems and improve connectivity stability; investigate related communication issues.
• Prepare leadership reports on performance trends, opportunities, risks, and improvement actions.
• Promote continuous improvement in connected asset coverage, remote monitoring, and customer satisfaction.

Education and experience

• Bachelor’s degree in Engineering, Information Technology, Biomedical Engineering, Healthcare Technology Management, or a related field.
• Experience in healthcare technology, service operations, connectivity deployment, digital solutions, or technical support environments.
• Experience working with cross-functional teams in project execution and operational follow-up.

Technical knowledge

• Basic knowledge of IT infrastructure, networking, and connectivity concepts.
• Understanding of healthcare equipment and medical imaging technologies.
• Familiarity with remote monitoring solutions, digital service tools, and connectivity platforms.
• Working knowledge of service operations and field service processes.
• Experience with data analysis, reporting, and dashboard development tools.