University Internship- Connectivity Support

Internship summary

Connectivity and digital operations

• Monitor connectivity deployment and live performance against Connectivity @ Install targets.
• Validate connectivity and digital-tools data and take corrective action to maintain accuracy.
• Analyze the Connectivity @ Install funnel using the Global Connectivity Metrics platform.
• Maintain dashboards and reports for live connectivity, data-flow issues, Helium monitoring, installation performance, and digital-tool adoption.
• Support deployment and effective operation of OnWatch and Tube Watch.

Project execution and technical support

• Coordinate with Connectivity Project Leaders, Service Delivery, Field Service Engineers, and HPMs on execution and issue resolution.
• Track project milestones, risks, and action plans.
• Follow up on installations and system activations, providing on-site support when required.
• Help restore offline systems, improve connectivity stability, and resolve issues affecting remote monitoring and digital services.
• Report performance trends, risks, opportunities, and improvement actions; promote continuous improvement.

Education and experience

• Bachelor’s degree in Engineering, Information Technology, Biomedical Engineering, Healthcare Technology Management, or a related field.
• Experience in healthcare technology, service operations, connectivity deployment, digital solutions, or technical support environments.
• Experience working with cross-functional teams on project execution and follow-up.

Technical knowledge

• Basic knowledge of IT infrastructure, networking, and connectivity concepts.
• Understanding of healthcare equipment and medical imaging technologies.
• Familiarity with remote monitoring solutions, digital service tools, and connectivity platforms.
• Working knowledge of service operations and field service processes.
• Experience with data analysis, reporting, and dashboard development tools.

Additional information