Universal Banker

Sales and service

Provide both teller and platform support as needed to keep client wait times to a minimum and to provide quality customer service. Teller support includes performing daily processing of financial transactions, i.e. deposits, handling currency, coin, and cashing checks. Platform support includes opening checking accounts, savings accounts, and provide all other deposit product services.

Identify client needs through consultative conversations and recommend appropriate products and services to meet those needs.

Open and process new demand and time deposit accounts including savings accounts, IRAs, certificates of deposit, and money market accounts.

Cross-sell and make referrals to bank partners to generate new business and deepen existing client relationships.

Conduct regular outbound calls to clients and prospects, including participating in client/prospect calling activities during special deposit/loan campaigns.

Assist client with loan application for personal/retail consumer needs and “handing off” the processing of these applications to the appropriate associate.

Client experience

Research and resolve problems and respond to client inquiries on account status.

Deliver excellent client experiences consistently and promptly resolve client issues effectively.

Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning.

Expected compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics.

Assist banking center associates with all aspects of daily operations as needed, including audit controls.

Assist banking center management with “on the job training” of new associates.

Stay informed of all operational updates and changes to ensure compliance with all current guidelines.

Compliance and risk management

Operational efficiency

Perform all other job related duties as assigned

No supervisory responsibilities

Microsoft Office Suite

In addition, 10-key calculator; coin counter

As part of the employment process for this position, you will have to meet the requirements of a background credit check. This position requires compliance with the S.A.F.E Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements.

PHYSICAL DEMANDS AND ENVIRONMENT – Amount of Time Spent

PHYSICAL DEMANDS

Less than 1/3

1/3 to 2/3

More than 2/3

Stand

x

Walk

Sit

Use hands to finger, handle, or feel

Reach with hands and arms

Climb or balance

Stoop, kneel, crouch, or crawl

Talk or hear

Taste or smell

LIFTING

Up to 10 pounds

Up to 25 pounds

Up to 50 pounds

Up to 100 pounds

More than 100 pounds

WORK ENVIRONMENT

Office setting

Wet or humid conditions (non-weather)

Work near moving mechanical parts

Work in high, precarious places

Fumes or airborne particles

Toxic or caustic chemicals

Outdoor weather conditions

Extreme cold (non-weather)

Extreme heat (non-weather)

Risk of electrical shock

Work with explosives

Risk of radiation

Vibration