Unified Communications Engineer

Role overview

Responsibilities

• Coordinate AV upgrades and deployments with local partners and vendors, and shape office AV strategy and direction.
• Develop migration plans, AV standards and procedures, designs, configurations, and conference-room standards.
• Maintain AV configuration guides and knowledge-base articles; physically install AV and conference equipment.
• Hand over implemented work to operational support teams with processes, documentation, training, and complete project records.
• Liaise between stakeholders and IT, review proposed solutions, align expectations, and report project status and performance.
• Troubleshoot build activities with vendors and other teams; act as tier-four escalation for AV issues.
• Develop and present AV training, conduct technology proof of concepts, and attend technical project reviews.
• Ensure designs meet operational, infrastructure, and security requirements and support ITIL-aligned service processes.

Experience and qualifications

• At least three years of overall IT experience and three years as a unified communications engineer.
• At least two years designing and delivering customer-facing presentations.
• At least two years configuring and/or administering UC telephony platforms; Zoom Phone and Contact Center are preferred.
• At least one year deploying, managing, and troubleshooting UC systems such as Zoom, Teams, Cisco, or Meet.
• Engineering-level experience in telephony routing and switching in high-volume workflows.
• Ability to create upgrade and refresh plans, run large-scale proof of concepts, mentor junior engineers, and work independently.

Technical skills

• Knowledge of Dante, AVB, SIP, H.323, and VoIP protocols.
• AV installation experience with Zoom, Cisco, Microsoft Teams, and Meet rooms.
• Proficiency in AV design, global standardization, and conference-room configuration and installation.
• CEA, CTS, CAT, or AVIXA certification is preferred.

Communication

• Strong written, oral, and interpersonal communication skills.
• Fluent English in written and spoken communication.

Work setting

• The role includes physically installing AV and conference equipment.