Underwriting Solutions Analyst
Role Overview
The analyst designs underwriting and business development solutions and requirements that deliver value to the insurer.
The role works with Underwriting, Business Development, and IT to improve business processes, systems, and PolicyCenter workflows.
Key Skills for This Role
Full Job Posting
About Heartland Mutual
Heartland Mutual is rooted in Ontario and Nova Scotia and describes its culture as collaborative, change-oriented, and focused on serving people.
Role overview
The analyst designs underwriting and business development solutions and requirements that deliver value to the insurer.
The role works with Underwriting, Business Development, and IT to improve business processes, systems, and PolicyCenter workflows.
What you will do
- Design underwriting and business development solutions using knowledge of P&C products, rating, risk appetite, and broker and underwriting workflows.
- Identify and document business and system improvements, including rules, straight-through processing, and Guidewire workflow improvements.
- Provide business specifications for actuarial rate reviews and requirements for PolicyCenter changes and integrations.
- Coordinate test-case coverage, user acceptance, EBT, UAT, and production testing with IT.
- Coach business teams on system functionality; create resources and manuals, document workarounds, and support change prioritization.
- Maintain an improvement log, communicate and validate business benefits, and maintain rating and underwriting manuals.
- Complete non-rating regulatory filings; investigate incorrectly rated policies; report industry trends and propose risk-appetite-aligned underwriting actions.
What you will bring
- At least 5 years of P&C insurance experience in a Business Systems Analyst, underwriting, or related role.
- Proven ability to deliver insurance solutions involving underwriting rules, rating, or workflows.
- Critical thinking, strong communication and negotiation, and excellent stakeholder management skills.
- Guidewire PolicyCenter certification is an asset.
Compensation and benefits
- The salary range is $68,000–$102,000; the successful candidate's salary depends on experience, knowledge, skills, internal equity, and market considerations.
- Benefits include health and dental coverage, a pension plan, and an incentive plan. The posting also describes base salary and bonus as part of total rewards.
Workplace
- Heartland offers a hybrid work model, combining in-person collaboration with the ability to work from home.
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