UKG Analyst

Role overview

Workforce management support

• Administer and support UKG timekeeping, attendance, scheduling, pay rules, accrual adjustments, reporting, and payroll interfaces.
• Monitor functionality and data flows; research incidents, identify root causes, coordinate resolutions, and communicate status.
• Support user access, security roles, organizational setup, and configuration requests under governance, approval, and privacy requirements.
• Provide functional support to HR Systems, HR Master Data, Payroll, Human Resources, managers, and employees; escalate technical or policy issues as appropriate.

Payroll readiness and controls

• Review timecard approvals, pay codes, schedules, exceptions, missed punches, and other workforce data that may affect accurate, timely pay.
• Run recurring audits and reconciliations to find discrepancies, control gaps, and trends; coordinate corrections and prevention.
• Support compliance with company policies, wage and hour requirements, collective bargaining provisions, and location-specific practices.
• Maintain confidentiality and apply appropriate controls to employee, payroll, scheduling, and security information.

Reporting and improvement

• Develop, maintain, and validate reports, dashboards, and audit tools that provide actionable workforce information.
• Analyze system and process data to identify recurring issues, automation opportunities, control improvements, and ways to reduce manual effort or improve accuracy.
• Document business requirements and assist with test scenarios, reports, and process documentation.
• Recommend improvements to employee experience, manager self-service, operational consistency, and service delivery.

Testing and change support

• Test UKG releases, enhancements, configuration changes, integrations, and defect corrections; document results and follow issues through closure.
• Maintain system procedures, configuration references, process maps, test evidence, training materials, and knowledge articles.
• Support implementation and change management, including stakeholder communications, user education, deployment readiness, and post-launch stabilization.
• Participate in projects, audits, technology initiatives, and cross-functional working sessions; manage assigned actions and agreed timelines.

UKG Talk and frontline enablement

• Support UKG Talk administration, including channels, audience access, workflows, content coordination, and user support within established standards.
• Partner with stakeholders to improve frontline adoption and help employees and leaders use workforce tools and communications effectively.

Education and experience

• A bachelor's degree in Human Resources, Business Administration, Information Systems, Computer Science, or a related field, or an equivalent combination of education, training, and relevant work experience, is required.
• At least two years of experience supporting a workforce management, timekeeping, attendance, scheduling, payroll, HRIS, or closely related business system is required.

Preferred work approach