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UCL Account Manager

Artic Building Services
London, GBR
Full-time
Manager
Onsite
Discovered 3 days ago

Full Job Posting

Key Responsibilities

  • Oversee all aspects of Hard FM services including mechanical, electrical, plumbing, HVAC, and building fabric maintenance
  • Lead a team of technical and operational professionals, ensuring optimal workforce performance and development
  • Ensure compliance with statutory and contractual obligations (e.g. SFG20, HTM, and DfE guidelines)
  • Develop, monitor, and report on KPIs and SLAs
  • Manage financial performance: budget control, forecasting, cost-saving initiatives
  • Build and maintain strong client relationships, acting as the main point of contact for escalations and strategic discussions
  • Drive continuous improvement initiatives with a focus on safety, sustainability, and service quality
  • Oversee planned preventative maintenance (PPM) programs and reactive works delivery
  • Lead on mobilisation and transition of new contracts when applicable

Skills & Experience

  • Proven leadership experience in FM, preferably in the education sector
  • Technical qualifications in engineering or building services (e.g. HNC/HND, NVQ Level 4+, or equivalent)
  • Strong understanding of health & safety regulations, compliance standards, and asset lifecycle management
  • Excellent financial acumen and contract management skills
  • Strategic thinker with ability to lead multi-disciplinary teams
  • Exceptional stakeholder management and communication abilities
  • Familiarity with CAFM systems and industry best practices

Qualifications

  • Degree or equivalent experience in Facilities Management, Engineering, or a related field
  • IOSH / NEBOSH certification (preferred)
  • Membership of a relevant professional body (e.g. BIFM, CIBSE)
  • What Success Looks Like
  • Efficient, compliant, and sustainable operations across all sites
  • High levels of client satisfaction and contract retention
  • Empowered and high-performing teams
  • Continuous innovation and process improvement
  • We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability
  • Proven leadership experience in FM, preferably in the education sector
  • Technical qualifications in engineering or building services (e.g. HNC/HND, NVQ Level 4+, or equivalent)
  • Strong understanding of health & safety regulations, compliance standards, and asset lifecycle management
  • Excellent financial acumen and contract management skills
  • Strategic thinker with ability to lead multi-disciplinary teams
  • Exceptional stakeholder management and communication abilities
  • Familiarity with CAFM systems and industry best practices

Preferred Qualifications

  • IOSH / NEBOSH certification (preferred)

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