UAEN Shopping Experience Team Leader

**Job Requisition ID:** 169985

Overview Of The Role

What You Will Do

• Ensure customer guidance is in place to facilitate easy customer flow.
• Maintain waiting time and queuing policy benchmarks.
• Support co-workers in handling unresolved customer complaints promptly.
• Ensure all co-workers are aware of target sales, services, and EBP (effective business practices).
• Ensure co-workers provide excellent customer service and acknowledge customers.
• Coach co-workers, support their training paths, and probation periods.
• Motivate and inspire team members using knowledge of IKEA products, services, and local market insights.
• Ensure co-workers are trained for their jobs and can provide accurate information to customers.
• Find more effective ways of working to reduce costs.
• Fulfill daily tasks and monthly KPIs as required by group leader.
• Ensure departmental SOPs are shared with co-workers.
• Receive, count, and sign off cash float for the day from the Accounts Department.
• Ensure cash and coins are organized properly by denomination.
• Prepare reconciliation documents at the end of the business day.
• Collaborate with Finance to manage discrepancies and investigate issues.
• Ensure the right number of co-workers are scheduled to run the store department successfully.

Required Skills To Be Successful

• Strong leadership skills for team guidance and motivation.
• Excellent customer service orientation.
• Effective communication skills in English (Arabic preferred).
• Ability to analyze and resolve operational discrepancies.

What Qualifies You For The Role

• High School education or equivalent.
• 3-4 years of experience in retail, preferably in a customer management capacity.
• Excellent communication and interpersonal skills.
• Proficiency in English; Arabic language skills preferred.
• Leadership skills with a focus on team development.
• Problem-solving abilities and proactive approach.
• We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
• Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate **why** this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility.
• Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities.
• We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
• As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process.
• We make every effort to review and respond to every application.