UAEN Part Time Shopping Experience Assistant

About This Role

Job Requisition ID: 174953

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview Of The Role:

The Shopping Experience Representative is responsible for maintaining a high level of customer service at the Info desk and other customer-facing areas. They handle transactions, address customer inquiries, and ensure a smooth shopping experience by providing necessary tools and guidance. Success in this role is measured by customer satisfaction, accuracy of transaction handling, and effective problem resolution. Additionally, the representative plays a critical role in maintaining safety in the Smaland play area and handling returns and exchanges in a manner that aligns with company policy.

What You Will Do:

• Follow the SOP for cash handling, receiving payments by various methods, ensuring accurate transaction processing.
• Count and record the float before and after trading to ensure accurate cash handling.
• Greet and welcome customers, ensuring shopping tools and catalogues are available, and assist with bags/trolleys as needed.
• Attend to customers' needs efficiently to minimize queues and enhance their shopping experience.
• Handle routine complaints courteously to ensure high customer satisfaction.
• Explain Smaland admission policy and ensure child safety within the area.
• Make necessary announcements to inform or assist customers as needed.
• Adhere to all system procedures according to policy and procedure.
• Book services such as Home Delivery and Assembly, and track out-of-stock items.
• Handle returns and exchanges using judgment and management policies to retain customers.
• Report incidents like product faults or safety issues to management.
• Prepare and analyze transaction reports for trends, profitability, and store performance.

Required Skills To Be Successful:

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Proactive and customer-focused attitude.
• Fluency in English with a preference for bilingual skills in Arabic.

What Qualifies You For The Role:

• High School education or equivalent.
• Minimum 2 years of experience in a similar customer service role.
• Proven ability to solve problems and handle complaints effectively.
• Fluency in English; proficiency in Arabic is preferred.

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.