UAE Nationals | Business Account Management

Job Purpose

Dubai CommerCity

Operations

• Support in the management of the day-to-day operations of all assigned accounts within DCC and facilitating delivery of work processes to achieve high performance standards.
• Maintain and grow existing accounts within DCC portfolio.
• Assist the Team Leader to ensure that all work is carried out efficiently.
• Drive quick resolution of issues for all incoming client requests.

Strategy & Planning

• Contribute to the development of annual business account plans; contribute with developing. business cases for key activities/ projects and with estimating the financial and human resources required to deliver performance targets.
• Plan workload and process flow for new accounts together with your line manager.

Sales & Opportunity creation

• Use personal expertise to identify upsell opportunities within your client portfolio. Present these to the customer with a clear rationale and at standard commercial terms, referring to senior colleagues where necessary to ask for special consideration that gain the customer's agreement.
• Contribute to Business Account Plans which show the opportunities within your assigned accounts.

Customer Relationship Development

• Builds strong customer relationships and delivers customer centric solutions.
• Support on Business Account plan for potential customer accounts to identify and build relationships with relevant decision makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues.
• Manage important client relationships with guidance from senior colleagues or oversee relationship management with a group of more transactional clients and customers.
• Act as a business partner to important internal customers and manage relationships with them, while taking guidance from senior colleagues.

Data Analyses & Reporting

• Ensure that all reports are prepared timely and accurately and meet the organization’s organizational requirements, in adherence to the company’s policies and quality standards.

Qualifications

• Bachelor’s degree in business administration, or related field.
• 1–3 years of experience in Account Management, Customer Service, Business Development, or related field.
• Experience in client relationship management.
• Experience in Free Zone, Real Estate, or Corporate Services environment is an advantage.
• Strong verbal and written communication skills in English.
• Customer-focused mindset with ability to build and maintain professional relationships.