UAE National Warranty Executive

**Job Requisition ID:** 177690

Overview of the role

What you will do

• Provide warranty support to service teams across Aftersales locations, answering queries and resolving issues via the service desk.
• Verify, validate, and submit warranty claims in manufacturer portals in line with principal guidelines and timelines.
• Liaise with Aftersales, Finance, and IT/EIT stakeholders to reconcile warranty GL accounts and support accurate reporting.
• Coordinate with principals on pre-approval requisitions and manage related follow-ups.
• Support internal warranty audits, identify gaps, and implement action plans to strengthen compliance and processes.
• Submit warranty invoices to manufacturers for settlement and support claim reimbursement follow-through.
• Maintain SAP master data and support DMS activities (e.g., loading warranty package prices) to enable smooth system integration.
• Support Mopar/extended warranty contract administration (submission, approvals, activations) in the principal portal and SAP.
• Required skills to be successful
• High attention to detail and quality mindset—able to spot discrepancies before submission.
• Data management capability, including data quality checks and master data maintenance.
• Strong communication and interpersonal skills to work effectively with branches, finance, IT, and principals.
• Strong MS Office skills, especially Excel; confident PC skills including PowerPoint.
• About the team
• You will join the System Support team within Aftersales Distribution Operations, partnering closely with service teams across business locations as well as Finance and IT/EIT.
• The team plays a critical role in ensuring manufacturer warranty compliance, smooth system integration, and accurate claim processing that supports warranty revenue performance.
• What equips you for the role
• Graduate or Diploma qualification (automotive background preferred).
• Experience in a relevant role, with automotive aftersales experience mandatory.
• Demonstrated capability to work accurately under time pressure in a high-volume processing environment.
• Customer-oriented mindset, strong teamwork, and effective time management.
• Strong understanding of automotive aftersales warranty processes, policies, and compliance requirements.
• Analytical problem-solving skills and ability to manage multiple priorities in a high-volume environment.
• ERP/system proficiency (SAP IS-AUTO experience preferred) and comfort working across portals and DMS tools.
• We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
• Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility.
• Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities.
• We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
• As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process.
• We make every effort to review and respond to every application.

Additional Internal Information

• Reports to: Warranty Manager
• Band: F

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