UAE National Service Advisor | Al-Futtaim Automotive | Honda & Trading
Skills
About This Role
Overview
We are looking for a customer-focused Service Advisor to join our Service/Bodyshop operations across the UAE.
In this front-line role, you will welcome customers, accurately capture job requirements, provide clear estimates and timelines, coordinate with the workshop, and ensure a smooth vehicle handover with transparent invoicing—while consistently delivering high customer satisfaction and supporting service revenue targets.
What you will do
- Receive customers promptly, ask the right questions, and record concerns/requests clearly and completely.
- Prepare repair orders/job cards with accurate symptom descriptions to enable quick diagnosis and right-first-time fixes.
- Provide cost estimates and explain recommended work in a clear, customer-friendly way.
- Agree realistic delivery timelines by coordinating with the workshop and monitoring work progress.
- Seek approvals for additional repairs, proactively communicate delays/updates, and manage expectations.
- Deliver vehicles in person, explain the invoice and work completed, and guide customers through payment/next steps.
- Support achievement of individual service and value-added sales targets, while maintaining high CSV/CSI outcomes.
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