UAE National

**Job Requisition ID:** 177525

Overview of the role

What you will do

• Provide day-to-day support to Aftersales branch teams by troubleshooting SAP-related issues and enabling smooth customer transactions.
• Coordinate with Aftersales, Finance and IT stakeholders to investigate issues, gather requirements, and drive timely resolution.
• Support invoicing and WIP reduction by resolving common operational requests (e.g., discounts, invoice reversals, kilometres corrections, package maintenance, order adjustments, and time clocking issues).
• Create and maintain PDI packages and resolve PDI (pre delivery inspection) package creation issues to support workshop readiness and delivery processes.
• Maintain and validate SAP master data and backend tables to ensure accurate system integration and dependable reporting.
• Maintain masters for appointment booking and time clocking systems to enable efficient workshop scheduling and productivity tracking.
• Produce MIS reports, dashboards, and analytical insights to track Aftersales performance by location, billing type, campaigns, revenue and margin.
• Required skills to be successful
• Strong Excel and Microsoft Office capability, with confidence working with large datasets and producing management-ready outputs.
• Hands-on experience in MIS reporting, data quality checks, and translating data into actionable insights.
• Clear written and verbal communication skills and the ability to work effectively with cross-functional teams.
• Added advantage: Advanced Excel (PivotTables, Power Query, VBA), dashboarding (Power BI or similar), and strong data interpretation skills.
• About the team
• You’ll join the National Aftersales Department in Dubai, partnering closely with branch service teams, Aftersales Planning, Finance and EIT.
• The team’s focus is to ensure Aftersales operations run smoothly across the network—supported by reliable systems, clean data, and performance visibility that enables better decision-making.
• What equips you for the role
• Graduate or Diploma qualification (automotive background preferred).
• 5+ years’ experience in a relevant role, with Pricing Analyst / Assistant experience.
• Mandatory automotive Aftersales experience, with a strong understanding of workshop and service operations.
• Exposure to data warehousing/data management concepts and a strong focus on accuracy and governance.
• Behavioural strengths such as teamwork, quick learning, and a hands-on approach to problem solving.
• ERP experience, preferably SAP IS-AUTO, with the ability to diagnose issues and explain solutions clearly to end users.
• Strong time management, customer orientation, and the ability to prioritise in a fast-paced operational environment.
• Strong analytical and problem-solving skills, with a structured approach to investigating root causes.
• We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
• Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility.
• Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities.
• We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
• As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process.
• We make every effort to review and respond to every application.

Additional Internal Information

• Reports to: Aftersales Planning Manager
• Band: F

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