Triage Registered Nurse- Perinatal Programs

Location:

• Good Samaritan Hospital – 375 Dixmyth Avenue Cincinnati, OH 45220

Work Schedule:

• Full - Time (80 hours bi-weekly)
• Day shift
• Incentives & Benefits:
• We offer a comprehensive benefits package, including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement.
• https://careers.trihealth.com/what-we-offer/benefits

Job Requirements:

• Associate's Degree Associate's Degree or Diploma in Nursing (Required)
• Bachelor's Degree - Nursing New hires required to obtain BSN within 5 years of hire (Required)
• Experienced licensed RN in Ohio. 5+ years of experience in labor and delivery or women’s health required. Strong clinical assessment, critical thinking, and decision-making skills, excellent verbal and written communication skills, proficient in charting in Epic.
• Registered Nurse Upon Hire Required
• Basic Life Support (BLS) Upon Hire Required
• This is a telephonic triage RN position that has the responsibility of triaging all obstetrical and gynecological patient phone calls for the OB GYN Centers. The telephonic RN assesses the patients' symptoms over the phone and provides advice and determines the appropriate level of care using the established protocols and advice of providers. This is not a remote position.
• This role requires strong clinical judgment, communication skills and evaluates patient needs, offers advice, and documents in the medical record appropriately. This also role requires escalation of urgent and emergent cases to the medical providers as warranted.
• RN will answer incoming calls in a timely manner. Triage calls using excellent customer service, telephone, and communication skills, including tone and accuracy.
• Collect and document data from patients to provide the best course of action following protocols.
• Facilitate care between physicians, hospitals, pharmacies, other specialties of TH, and the patient.
• Must obtain and utilize a working knowledge of the Epic, Cadence, Cisco Phone System. Voalte messages must be complete and thorough, including all nursing/medical advice rendered and routed to the appropriate pool.
• Report critical/vital value labs to physicians, call for care instructions, and referral process. Voalte/call physicians in a timely manner.
• Has the ability to call in Rx's to a pharmacy, and place in patient chart for signature from physician after obtaining a telephone order from the physician. Patient privacy, confidentiality, and HIPPA are always upheld when entering a patient’s chart or providing information on a pt.
• Bending - Occasionally
• Climbing - Rarely
• Concentrating - Consistently
• Continuous Learning - Consistently
• Hearing: Conversation - Consistently
• Hearing: Other Sounds - Consistently
• Interpersonal Communication - Consistently
• Kneeling - Rarely
• Lifting <10 Lbs. - Occasionally
• Lifting 50+ Lbs. - Rarely
• Pulling - Rarely
• Pushing - Rarely
• Reaching - Rarely
• Reading - Consistently
• Sitting - Consistently
• Standing - Frequently
• Stooping - Rarely
• Talking - Consistently
• Thinking/Reasoning - Consistently
• Use of Hands - Consistently
• Color Vision - Consistently
• Visual Acuity: Far - Consistently
• Visual Acuity: Near - Consistently
• Walking – Consistently
• Serve: ALWAYS...
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas
• Excel: ALWAYS...
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service
• Respect: ALWAYS...
• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone’s opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.
• Value: ALWAYS...
• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
• Engage: ALWAYS...
• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community
• Job Keywords: Registered Nurse, Perinatal

Job Overview:

Job Responsibilities:

• This role requires strong clinical judgment, communication skills and evaluates patient needs, offers advice, and documents in the medical record appropriately. This also role requires escalation of urgent and emergent cases to the medical providers as warranted.
• RN will answer incoming calls in a timely manner. Triage calls using excellent customer service, telephone, and communication skills, including tone and accuracy.
• Collect and document data from patients to provide the best course of action following protocols. Facilitate care between physicians, hospitals, pharmacies, other specialties of TH, and the patient.
• Must obtain and utilize a working knowledge of the Epic, Cadence, Cisco Phone System. Voalte messages must be complete and thorough, including all nursing/medical advice rendered and routed to the appropriate pool.
• Report critical/vital value labs to physicians, call for care instructions, and referral process. Voalte/call physicians in a timely manner.
• Has the ability to call in Rx's to a pharmacy, and place in patient chart for signature from physician after obtaining a telephone order from the physician. Patient privacy, confidentiality, and HIPPA are always upheld when entering a patient’s chart or providing information on a pt.
• Working Conditions: Bending - Occasionally Climbing - Rarely Concentrating - Consistently Continuous Learning - Consistently Hearing: Conversation - Consistently Hearing: Other Sounds - Consistently Interpersonal Communication - Consistently Kneeling - Rarely Lifting <10 Lbs. - Occasionally Lifting 50+ Lbs. - Rarely Lifting <50 Lbs. - Rarely Pulling - Rarely Pushing - Rarely Reaching - Rarely Reading - Consistently Sitting - Consistently Standing - Frequently Stooping - Rarely Talking - Consistently Thinking/Reasoning - Consistently Use of Hands - Consistently Color Vision - Consistently Visual Acuity: Far - Consistently Visual Acuity: Near - Consistently Walking – Consistently
• TriHealth SERVE Standards and ALWAYS Behaviors: At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following: Serve: ALWAYS... • Welcome everyone by making eye contact, greeting with a smile, and saying "hello" • Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist • Refrain from using cell phones for personal reasons in public spaces or patient care areas
• Excel: ALWAYS... • Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met • Offer patients and guests priority when waiting (lines, elevators) • Work on improving quality, safety, and service
• Respect: ALWAYS... • Respect cultural and spiritual differences and honor individual preferences. • Respect everyone’s opinion and contribution, regardless of title/role. • Speak positively about my team members and other departments in front of patients and guests.
• Value: ALWAYS... • Value the time of others by striving to be on time, prepared and actively participating. • Pick up trash, ensuring the physical environment is clean and safe. • Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
• Engage: ALWAYS... • Acknowledge wins and frequently thank team members and others for contributions. • Show courtesy and compassion with customers, team members and the community
• Job Keywords: Registered Nurse, Perinatal
• Collect and document data from patients to provide the best course of action following protocols.
• Facilitate care between physicians, hospitals, pharmacies, other specialties of TH, and the patient.
• Working Conditions:
• Bending - Occasionally
• Climbing - Rarely
• Concentrating - Consistently
• Continuous Learning - Consistently
• Hearing: Conversation - Consistently
• Hearing: Other Sounds - Consistently
• Interpersonal Communication - Consistently
• Kneeling - Rarely
• Lifting <10 Lbs. - Occasionally
• Lifting 50+ Lbs. - Rarely
• Pulling - Rarely
• Pushing - Rarely
• Reaching - Rarely
• Reading - Consistently
• Sitting - Consistently
• Standing - Frequently
• Stooping - Rarely
• Talking - Consistently
• Thinking/Reasoning - Consistently
• Use of Hands - Consistently
• Color Vision - Consistently
• Visual Acuity: Far - Consistently
• Visual Acuity: Near - Consistently
• Walking – Consistently
• TriHealth SERVE Standards and ALWAYS Behaviors:
• At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:
• Serve: ALWAYS...
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas
• Excel: ALWAYS...
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service
• Respect: ALWAYS...
• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone’s opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.
• Value: ALWAYS...
• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
• Engage: ALWAYS...
• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community