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Traveling Home Care Field Supervisor for Veterans

Live Well Home Care
Santa Fe, USA
Full-time
Entry
Onsite
USD 50000-50000 yearly / year
Discovered 1 months ago
Microsoft Office SuiteEVV

Full Job Posting

Duties/Responsibilities

  • Calls new clients to set up home visits.
  • Opens cases with clients, including confirming proper documentation and information is obtained.
  • Assess clients’ situation and environment.
  • Reviews and assesses the quality of care performed by the caregivers.
  • Conducts follow-up visits as needed or requested.
  • Documents all visits and communication with clients and caregivers.
  • Conducts client surveys every 3-4 months for home visits.
  • Distributes necessary supplies to caregivers/clients as needed.
  • Responsible for scheduling qualified PCA’s to work all authorized hours according to each client’s Service Plan.
  • Provide verbal and/or face to face attendant orientations
  • Complete daily monitoring of all attendant timekeeping through EVV, including monitoring for missed or late shifts, ensuring all hours are worked, and tracking for mileage, overtime, and travel time.
  • Maintaining an authorization / utilization percentage of 95% or greater
  • Maintain compliance for all client charts by filing all forms timely and maintaining stacking order
  • Maintain compliance for all personnel files by filing all forms timely and maintaining stacking order
  • Ensure all communication with clients is documented in the Electronical Medical Record and filed accordingly in the client file
  • Maintain regular communication with clients and attendants to ensure satisfaction with service delivery
  • Coordinate with Branch Manager to provide documentation for client and employee incidents and complaints
  • Assist with Client Admissions and Supervisory Visits when requested by Branch Manager
  • Attend daily and weekly meetings, including stand up/stand down, authorization/utilization review, and HR and Compliance Updates with Branch Manager
  • Assist with recruiting, hiring, and orienting new attendants
  • Provide new attendants with access and support for the online training platform
  • Provide ongoing training and coaching to attendants when needed
  • Complete timely annual performance evaluations for all attendants
  • Completes other assignments as requested and assigned.

Required Skills/Abilities

  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Strong analytical and problem-solving skills.
  • Ability to prioritize tasks.
  • Ability to function well in a high-paced and at times stressful environment.
  • Proficient with Microsoft Office Suite or related software.

Physical Requirements

  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.

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