Travel Intelligence Specialist
Skills
About This Role
Overview
- Marchay is a membership-based luxury travel service dedicated to serving sophisticated travelers with curated and bespoke travel experiences worldwide.
- Recognized as a premier platform for high-end travel, Marchay offers dedicated, personalized service, exclusive access to private homes and luxury hotels, and a seamless end-to-end planning process.
- As a Travel Intelligence Specialist at Marchay, you will operate as a deeply researched, analytically driven member of our global travel team — going beyond traditional advising to uncover, vet, and curate extraordinary travel experiences for our discerning membership.
- Working remotely from abroad, you will serve as both a destination expert and trusted advisor — conducting deep intelligence gathering on emerging destinations, luxury properties, and on-the-ground experiences, then translating that research into flawlessly executed, bespoke journeys.
- This role is ideal for a seasoned travel professional with a journalistic curiosity, a global perspective, and an obsession with the details that define truly exceptional travel.
- You will manage the full client journey — from initial consultation and immersive destination research to booking, logistics, and post-trip debrief — ensuring every Marchay member feels as though the world was arranged just for them.
- If you are based internationally, have your finger on the pulse of luxury travel from the inside, and thrive working independently within a high-performing remote team, we'd love to connect.
- **Requirements** **Key Responsibilities:**
- Develop and manage customized travel itineraries for Marchay’s luxury members.
- Collaborate with team members to research destinations, accommodations, and experiences tailored to client preferences.
- Coordinate bookings including hotels, transportation, activities, and special requests with global suppliers.
- Provide highly personalized client service and relationship management throughout the travel planning and execution process.
- Maintain accurate and organized trip records in CRM systems.
- Stay up to date with luxury travel trends, new destinations, and partner offerings to provide insightful recommendations.
- Work efficiently in a fast-paced environment managing multiple trips simultaneously
Benefits
- **Competitive Compensation:** Annual salary with a performance-based, discretionary bonus
- **Comprehensive Benefits:** Fully covered medical, dental, and vision insurance
- **401(k) Plan:** Access to our retirement savings program
- **Generous Time Off:** Ample PTO plus company holidays to recharge and reset
- **Career Growth:** Opportunity to develop toward a senior finance leadership role, with increasing ownership of P&L, budgeting, and strategic decision-making over time
- **Flexibility:** Remote work environment with the ability to manage your schedule effectively
- **Innovative Market Leader:** Join a forward-thinking company with a proven track record, backed by the influence, resources, and stability to keep breaking new ground.
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