indeed
Travel Desk Coordinator
GMT Travel LLC
Dubai, UAE
Full-time
Onsite
AED 1,900/month
Discovered 2 days ago
Excursion and tour bookingsGuest communication and customer serviceTransportation and pickup coordinationSupplier and tour-operator coordinationReservation and booking managementPayment and expense records
Role Overview
Coordinate employee and customer travel arrangements and excursion bookings, guest communications, transport, schedules, and suppliers.
The source description includes generic travel-desk material and an extensive excursion-coordination role description.
Key Skills for This Role
Excursion and tour bookingsGuest communication and customer serviceTransportation and pickup coordinationSupplier and tour-operator coordinationReservation and booking managementPayment and expense records
Full Job Posting
Role overview
Coordinate employee and customer travel arrangements and excursion bookings, guest communications, transport, schedules, and suppliers.
The source description includes generic travel-desk material and an extensive excursion-coordination role description.
Excursion booking and guest service
- Receive excursion bookings and confirm availability, dates, times, and participant numbers.
- Explain packages, prices, inclusions, exclusions, meeting points, departure times, and activity requirements.
- Issue booking confirmations, vouchers, and tickets; handle inquiries, complaints, special requests, cancellations, and rescheduling.
Transport and operations coordination
- Arrange guest pickups and drop-offs and coordinate drivers, transport teams, vehicle allocation, and timely departures.
- Coordinate guides, activity operators, supervisors, and operations teams; share guest lists and special requirements.
- Prepare daily schedules and reports, monitor reservation status, and organize bookings according to capacity.
- Communicate delays, changes, and operational information to guests and relevant teams.
Payments, suppliers, and records
- Verify payments, deposits, and balances and coordinate invoices, receipts, refunds, and payment records with accounts.
- Maintain booking records, guest manifests, confirmations, and vouchers.
- Coordinate with hotels, travel agencies, tour operators, and suppliers to confirm rates, availability, commissions, and booking conditions.
- Check availability for city tours, desert safaris, dhow cruises, sightseeing tours, and adventure excursions.
Safety and procedures
- Inform guests about guidelines, dress codes, age restrictions, and safety requirements.
- Escalate emergencies, safety concerns, and service issues; follow company procedures and applicable tourism regulations.
Skills and experience
- Customer service and communication skills; strong coordination and multitasking abilities.
- Knowledge of sightseeing tours, excursions, tourism services, and destination geography.
- Telephone, email, and WhatsApp communication; proficiency in Microsoft Excel and booking management systems.
- Attention to detail, ability to work under pressure, and ability to resolve last-minute changes.
- Familiarity with Amadeus, Sabre, or Galileo is an advantage.
- A high school diploma or bachelor's degree may apply depending on the employer; travel coordination, administration, customer service, or ticketing experience is beneficial.
Compensation
- Pay is AED 1,900–2,500 per month.
Workplace
- Work location is in person.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career