Travel Advisor
Role Overview
This position sells Travel Agency products and services and provides key travel-related member entitlement services.
This position is responsible for servicing the needs of members and non-members and adding member value through MRM by educating members about other products and services available.
The position will make outbound calls as needed to support goal achievement up to and including the participation in the club's social media programs.
The position is trained to handle multiple transactions for members, eliminating the need to hand off to other areas or staff members.
The Travel Consultant position is designed to sell a variety of travel and travel-related products to members and non-members alike, while maintaining required sales goals and a high level of service quality.
Maintains confidentiality of all client/member information by securing it in accordance with Federal/State laws and Club policies and procedures.
Key Skills for This Role
Full Job Posting
Qualifications
- High School GED Required
- Associates Preferred
- 4-6 years Travel agency or sales.
- Comprehensive knowledge in a variety of the organization’s operating areas, products and services offered, and Branch Operations delivery channels desirable.
- Advanced verbal and written communication skills required.
- Moderate analytical and time management skills required
- Ability to create and deliver presentations
- Advanced knowledge and training on computer systems used to fulfill member travel requests and travel agency accounting systems preferred.
- General typing, Windows, Outlook, Word, and Internet/Intranet access skills required.
- General knowledge of Club systems, including but not limited to; TSTApollo, Viewpoint and various preferred vendor websites commonly used to secure cruise and tour packages as well as Travel Insurance.
- Proven track record in travel sales.
- Must maintain systems knowledge for ticketing of airlines, cruises and rail.
- Flexibility to work weekends, flexible hours, and to attend offsite training and events is essential (i.e., Travel Shows, etc.).
- Travel Requirements
- May require taking educational trips for job knowledge. (10% proficiency)
- Remarkable benefits:
- Health coverage for medical, dental, vision
- 401(K) saving plans with company match AND Pension
- Tuition assistance
- Floating holidays and PTO for community volunteer programs
- Paid parental leave
- Wellness programs
- Employee discounts (membership, insurance,
- travel, entertainment, services and more!)
- Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
- "Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
- AAA is an Equal Opportunity Employer
- Our organization participates in E-Verify
Preferred Qualifications
- Associates Preferred
- Advanced knowledge and training on computer systems used to fulfill member travel requests and travel agency accounting systems preferred.
- General knowledge of Club systems, including but not limited to; TSTApollo, Viewpoint and various preferred vendor websites commonly used to secure cruise and tour packages as well as Travel Insurance.
About Auto Club Enterprises
Provider of insurance, travel, financial, and roadside assistance services.
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