Transportation Workforce Manager

Role overview

Key responsibilities

• Forecast workforce needs and develop staffing plans for service delivery.
• Monitor hiring, attrition, retirements, absenteeism, training capacity and operator availability.
• Develop workforce forecasts, models and recommendations for operational and financial planning.
• Maintain workforce tracking, forecasting and reporting tools, KPIs and performance measures.
• Provide workforce analyses, forecasts, risk assessments and recommendations to leaders and stakeholders.
• Coordinate workforce plans with Talent Management, the Operations Training Centre, Finance, Service Planning, Vehicle Maintenance and Transportation.
• Analyze workforce trends, improve utilization and operational effectiveness, and maintain accurate workforce data.
• Prepare reports, briefing notes, business cases, presentations, procedures and implementation plans.
• Lead workforce planning projects, feasibility studies and continuous improvement initiatives; research industry practices.
• Advise as a subject matter expert on operator recruitment, training, deployment and retention; liaise with stakeholders and represent the organization at meetings, committees and conferences.
• Support special projects and strategic initiatives; participate in the TTC Customer Service Ambassador Program.
• Treat passengers and employees with dignity and respect and accommodate disability-related needs within the role's area of responsibility.

Skills and qualifications

• The source lists completion of a university degree, but the qualification text is truncated.
• The source lists analytical skills, effective interpersonal communication, industry or sector knowledge, research and information gathering, fiscal understanding, and use of office technology, software and applications.

Schedule

• The role is regular and hybrid, with 35 weekly hours, day shift and Saturday and Sunday off.

Compensation

• The listed salary range is $115,570.00 to $144,526.20; no pay cadence is stated.