Transportation Operations Manager

The Transportation Operations Manager is responsible for overseeing the daily operations of the transportation team, including managing a site’s Private Fleet, managing relationships with third-party logistics providers, ensuring exceptional customer service through regular customer visits, and actively supporting business growth by generating and sharing sales leads with the sales team. Position maintains the oversight of all delivery service metrics in their market and contributes to the continuous improvement of transportation functions. May be required to perform day-to-day activities such as covering delivery routes, handling packages (up to 75lb), moving equipment/vehicles, etc.

Primary Responsibilities:

Lead, coach, and develop a high-performing Delivery Services Team to achieve operational excellence, while ensuring compliance with all Supply Chain SOPs and safety standards. Set clear goals, monitor performance, meet or exceed all delivery service metrics, and provide regular feedback and training.

Manage the standardization and optimization of one or more third party delivery and/or private fleet operations and processes within designated delivery markets. Maintain a carrier review process, including the use of scorecards, audits, and other business review mechanisms.

Create and cultivate customer relationships through regular customer visits, proactively identifying potential business opportunities. Partner with Sales counterparts to share growth opportunities and resolve customer service barriers.

Analyze transportation processes and recommend improvements to enhance efficiency, reduce costs, and improve customer satisfaction.

Promote and enforce a culture of safety, ensuring compliance with all safety regulations and company policies. Conduct regular safety audits and provide ongoing training for coworkers.

Education and Experience:

Level of Formal Education: High School diploma or equivalent, Bachelors preferred

Area of Study: Business Management, Supply Chain, Logistics, Transportation, or related disciplines

Minimum Years of Experience: 3

Type of Experience:

Retail distribution operations, fleet or carrier management, P&L ownership, service and operating metrics, project implementation management (outsourcing, new business, etc)

DOT, FMCSA, etc

Customer Service experience (Preferred)

Special Certifications:

Valid driver’s license with a clean driving record (no moving violations within the past 36 months)

Must meet Department of Transportation (DOT) qualification requirements

Technical Competencies & Information Systems:

Basic computer skills, to include email, Word, Excel, and chat platforms

Transportation software (e.g. Solera, mapping software, etc.)

Familiarity with mobile package delivery applications

Skills & Abilities:

Ability to manage and motivate others

Excellent communication and negotiation skills

Proven decision-making capabilities

Knowledge of warehouse operations and procedures

Exceptional leadership and interpersonal skills

High attention to detail

Ability to build relationships, establish trust, and maintain creditability with internal and external stakeholders

Must be able to lift up to 75lb

Ability to handle individual items up to 200 lbs. with the use of team lift and/or hand tools.

Personal Attributes & Other/Preferred:

Commitment to safety and the well-being of coworkers and customers

Pursues excellence through regular evaluation

Effective communicator and collaborator

Inspirational leader of others

Attentive and dedicated to the customer experience

Analytical mindset

About The ODP Corporation: The ODP Corporation is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC and ODP Business Solutions, LLC; The ODP Corporation empowers every business, professional, and consumer to achieve more every day.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned.

Pay, Benefits & Work Schedule: The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! You will be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions. For immediate consideration for this exciting position, please click the Apply Now button.

How to Apply: Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.

Application Deadline: The job posting will remain open for a minimum of 3 days and will expire once the position has been filled.

Equal Employment Opportunity: The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.

We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance.