Transport Administrator

To provide the primary point of contact for all transport issues arising and carry out administrative duties in order to help the depot meets its administrative responsibilities and provide a professional customer service.

Carry out administrative and reporting duties to help the depot meet its legislative and corporate governance requirements 2

Effective handling of calls/emails to provide administrative support within agreed parameters or to escalate issues outside these parameters to the Transport Manager

Utilise data input using the appropriate electronic systems

Manage the effective storage of records, physical of electronic to ensure efficient location of records

Liaise with the other departments to ensure effective communication and distribution of information to support the achievement of depot targets

Manage the collation of data in respect of any system tools to add value department, eg Microlise

Support transport supervisors/manager in any tasks that are necessary to support the effective running of the transport department

To be aware of the current list of TLC customers and ensure that they are managed effectively throughout the delivery or order process in order to improve the quality of service to these customers

To action and manage administrative duties as directed (e.g. Welcome Pack process) in order to ensure customers receive the necessary level of care

Measures & Key Performance Indicators(How performance against the job accountabilities above will be measured – a KPI may cover more than one accountability)

Delivering Service Excellence to the customer

All service level agreements are met and agreed processes are complied with

Deciding the most cost effective and efficient way of resolving administrative issues to the Department requirements

Offering an appropriate resolution within set parameters and consultation where appropriate or escalating issues as appropriate

Jobholder requirements (Knowledge, skills and key behaviours)Requirements for qualifications, specialist knowledge, skills or key behaviours the jobholder will need to demonstrate to do the job effectively.

Organisational skills

Experience and understanding of the food distribution market place

Experience in dealing with cash transactions.

Commercial awareness

Competent in the use of I.T. eg Outlook, Word and Excel)

Internal processes

Communication skills by telephone and email

Interpersonal and influencing skills • Attention to detail – the ability to record accurate information

Conscientious

Ability to be effective under pressure

Our journey began back in 1929. Since then, we’ve continued to build a strong and resilient business with a great future. It's why we believe we’re the best foodservice provider in the country.

We want your career with us to be as rewarding as possible. So, you’ll get lots in return for your hard work. That includes benefits that can support your wellbeing and financial security, and give you peace of mind.

25 days holiday (plus bank holidays) as a minimum and the opportunity to buy more

A pension - contribute 4% and we’ll match you (after year 1, we’ll match your contributions up to 6%).

Life cover that you can increase.

Access to confidential support and counselling, when you need it.

A health plan that gives you money back on everyday medical costs for all the family, as well as access to a digital GP.

Exclusive range of high street discounts including cinema, tech, travel, fashion, food and drink.

Get paid as you earn - access to up to 20% of your pay before payday.

Opportunity to buy dental cover and critical illness cover.

We’re on a journey towards creating the best possible workplace. We’ve got some way to go, but we’re building a diverse and caring workforce. One that’s filled with forward-thinking people who each bring unique talents and skills. So whatever your life experience, we want you to join us - and you really can come as you are!