Transitions Manager

About the role

Duties and responsibilities

• Strategic Leadership & Team Development
• Build, develop, and lead an in-house transitions team, providing guidance, mentorship, and performance oversight.
• Develop and deliver training programs and procedures for Property Managers ensuring they have the necessary knowledge and skills.
• Operational & Compliance Management
• Ownership, regular review and continual improvement of Workman’s on-boarding & off-boarding procedures and handover checklist.
• Providing training and guidance on on-boarding & off-boarding procedures.
• Client Management
• Act as the primary point of contact for key clients during on-boarding and off-boarding processes, fostering strong relationships and ensuring their objectives are met.
• Handle escalated issues with professionalism and efficiency.
• Communication & Organisation
• The ability to coordinate teams from across the business including Property Management, Client Accounting, Data Input, Procurement and Heath & Safety.
• Strong organisational skills and attention to detail.
• Project Management
• Project manage key transitions with the expectation that the role and breadth of support expands as the transitions team grows.
• The ability to multi-task and manage major transitions in and out simultaneously.
• Performance Management
• Establishing KPIs for on-boarding and off-boarding whilst monitoring and reporting on our performance against them.
• Understanding key requirements under Sale Agreements whilst monitoring and reporting on performance against them.
• Process Improvement & Innovation
• Creating and maintaining a log of all transitions and any issues / inefficiencies identified, to ensure continual improvement of the firm’s on-boarding & off-boarding procedures.
• Leverage technology and best practices to enhance service delivery.
• Monitor market trends and industry developments to inform strategic decisions.
• Business Development
• The ability to cross-sell and introduce other Workman service lines.
• Assisting in responding to RFP questions relating to mobilisation / transition management.
• What we expect from you
• Extensive experience (typically 8+ years) in commercial property management, ideally within a commercial property consultancy, or similar environment.
• Experience managing and leading significant property and portfolio transitions in and out of management.
• Strong leadership and team management skills, with experience overseeing portfolios.
• In-depth knowledge of industry best practices.
• Excellent organisation, communication and client relationship management skills.
• Strong problem-solving ability with a proactive, solutions-oriented mindset.
• Familiarity with property management software and other digital platforms.
• Relevant professional qualifications (e.g. RICS) is highly desirable.
• Some travel to the managed portfolio across the UK may be required and travel expenses will be covered.
• Why Workman?
• Hybrid working to offer you a great work life balance, with a minimum of three days in the office.
• Core working hours to allow for added flexibility and helps ease your commute to the office.
• Study support (where applicable).
• Discretionary annual bonus and salary reviews.
• Healthcare, life insurance & wellness programme
• Long service additional holidays, your birthday off and an extra day between Christmas and New Year.
• Lifestyle benefits to suit you: gym membership, cycle to work, buy and sell holiday to name just a few.
• Social events throughout the year including a firm wide Christmas party!
• Generous referral bonus.

About Workman

Qualifications

• Familiarity with property management software and other digital platforms.