Transition Manager (Fixed-Term Contract)

Overview

Key responsibilities

• Implements, runs, governs and controls transition programs from inception through to completion.
• Manages risk and minimizes potential failure by planning and ensuring the execution of all testing, training and change management activities.
• Undertakes due diligence investigations to determine exact client requirements.
• Works according to standard and set project management methodologies to plan and manage the execution of service and outsource transition projects.
• Establishes positive relationships with the client stakeholders and engage with them on a regular basis.
• Plans and coordinates engagement sessions with the client and prepare for and facilitate these sessions.
• Ensures that all parties remain informed throughout the process by ensuring that the required communication and reports are prepared and distributed on a regular basis.
• Identifies resource requirements for the transition project and negotiate and agree the use of the resources.
• Performs as a people manager to the cross functional transition team, developing team members to grow in their roles.
• Fosters a collaborative and innovative team culture focused on operational excellence.
• To thrive in this role, you need to have:
• Knowledge of project management methodologies, tools and standards (both Waterfall and Agile)
• Business and commercial acumen coupled with strategic thinking ability
• Ability to develop and enhance client and stakeholder relationships.
• Understanding of IT industry and expertise on transition management approaches and methodologies.
• Ability to construct plans and schedules with pricing information within a framework.
• Ability to interpret, deconstruct and contribute to contract collateral.
• Good communication skills, both verbal and written.
• Academic qualifications and certifications:
• Bachelor’s degree or equivalent in Computer Science or Information Technology or a related field.
• Relevant ITIL certification preferred.
• PMBOK and/or Prince II Certification(s) desirable.
• Required experience:
• Solid experience in Service Transitioning and Project management preferably gained within a global IT services organization.
• Solid experience in engagement across contractual review and service definition.
• Demonstrated track record in managing complex client transition projects, preferably within a large enterprise environment.
• Demonstrable experience in communication and negotiation at a management level.
• Demonstrable expertise in transition management approach and methodology.
• Moderate level of experience in leading and managing a team
• Workplace type:

About NTT DATA

Equal Opportunity Employer