Transition Manager

Role overview

Responsibilities

• Define and maintain detailed workstream plans, including milestones, dependencies, resources, deliverables, and entry and exit criteria.
• Lead due diligence and document current services, assets, processes, staffing, tooling, access, contracts, and risks.
• Coordinate knowledge transfer, documentation reviews, shadowing, reverse shadowing, and gap closure; track evidence and formal sign-off.
• Coordinate service, security, tooling, access, infrastructure, process, and resource readiness dependencies.
• Own RAID, status reporting, forecasts, decision requests, governance meetings, and stakeholder communications.
• Manage assigned budgets, resources, suppliers, commercial obligations, change requests, and deliverable acceptance.
• Plan cutover, contingency, rollback, and support coverage; monitor stabilization and service exit criteria.
• For transformation projects, coordinate design, build, test, and deployment, track adoption and benefits, and hand over runbooks, procedures, and support ownership.

Qualifications and experience

• Bachelor's degree in information technology, engineering, business, or a related field, or equivalent experience.
• Typically 7+ years of relevant project-management experience, including at least 3 years delivering service transition, transformation, infrastructure, or managed-services projects.
• Demonstrated ownership of scope, schedule, resources, risks, deliverables, and customer reporting.
• Experience with formal knowledge-transfer and shadowing completion criteria, multi-team readiness, operational handover, and status and acceptance evidence.
• Transformation delivery experience, including adoption and benefit tracking, is advantageous.

Required skills and preferred credentials

• Required: project management across infrastructure, workplace, service management, or managed-services workstreams; transition lifecycle; detailed scheduling; RAID, change, quality, and acceptance management; ITIL and operational handover.
• Required: supplier, incumbent, and client coordination; Microsoft Project or equivalent; Excel; PowerPoint; SharePoint/Teams; service-management reporting tools; PMP/PRINCE2/agile-hybrid delivery practices.
• PMP, PRINCE2 Practitioner, or equivalent certification is desirable; ITIL Foundation or higher is strongly desirable.
• Agile, Scrum, SAFe, relevant technical or service-domain certifications, Saudi Arabia or mission-critical environment experience, and Arabic are advantageous.
• Structured planning, disciplined follow-through, clear communication, practical problem-solving, constructive challenge, and resilience are valued.