TRANSFORMATIONAL TECHNICAL PROGRAM MANAGER (TTPM)

Overview

Duties

• Program Leadership & Strategy : Lead transformational programs that leverage the full capabilities of the platform technologies, depending on the business needs.
• Define a clear vision and roadmap for platform transformation, ensuring alignment with overall business and digital strategy.
• Partner with executive leadership to champion the adoption of platform technology across the organization.
• Create or have experience with Program Business Cases and executing value at a Program level.
• End-to-End Program Management : Oversee the entire lifecycle of platform implementation programs, from discovery, requirements gathering, and design, to execution, deployment, and post-implementation.
• Ensure programs are delivered on time, within scope, and on budget, while driving measurable business outcomes.
• Manage a team of Project Managers and Business team across the projects that make up the program.
• Collaborate with platform developers, architects, and product owners to ensure successful implementation of solutions.
• Must be able to manage resources plan, forecast, schedule, replace, productivity, optimise utilisation and escalations related to resources.
• Driving Digital Transformation : Evaluate and introduce new platform modules, tools, and integrations that align with the organization s long-term goals.
• Drive the adoption of automation, self-service, and process optimization to enhance operational efficiency and customer experience.
• Identify and implement best practices for platform to improve workflows and digital service delivery.
• Lead change management efforts to ensure seamless adoption of new platform solutions across departments.
• Communicate across cultures and manage stakeholder expectations, from technical teams to C-suite executives, ensuring alignment and understanding of transformation goals.
• Build strong relationships with internal business leaders to identify areas where ServiceNow can drive greater value.
• Change Management and Stakeholder Engagement: Lead change management efforts to ensure seamless adoption of new platform solutions across departments.
• Communicate across cultures and manage stakeholder expectations, from technical teams to C-suite executives, ensuring alignment and understanding of transformation goals.
• Build strong relationships with internal business leaders to identify areas where ServiceNow can drive greater value.
• Agile Transformation and Process Optimization:
• Lead the implementation of Agile practices and methodologies in platform program delivery, promoting continuous improvement and iterative development.
• Identify opportunities to streamline and improve business processes by automating workflows and reducing manual tasks using platform capabilities. Monitor and refine delivery methodologies to ensure the efficiency of platform implementations.
• Risk Management and Problem Solving: Understand Risk Management and how to create risk registers and effectively manage risks and dependencies across the programs and underlying projects..

Required Qualifications

• Bachelor s degree in Computer Science, Engineering, Information Technology, or a related field (Master s degree preferred).
• Proven experience leading large-scale platform transformation programs.
• Strong understanding of platform capabilities, including architecture, development, and implementation.
• Experience in project and program management methodologies (e.g., Agile, Scrum) and tools like Jira, Confluence, and ServiceNow PPM.
• Demonstrated success in driving enterprise-wide digital transformation through platform implementations.
• Strong leadership and interpersonal skills, with experience managing cross-functional teams and stakeholders at all levels.

Preferred Qualifications

• ServiceNow certifications, such as ServiceNow Certified System Administrator, Certified Implementation Specialist (ITSM, ITOM, CSM, etc.).
• PMP, Agile Certified Practitioner (ACP),Scaled Agile Framework (SAFe) or other relevant project management certifications.
• Experience in cloud-based platforms, SaaS architecture, and IT operations management.
• Knowledge of automation, AI/ML, and advanced ServiceNow features like Virtual Agent, Performance Analytics, and Predictive Intelligence.

Attributes

• :
• Visionary leader with the ability to inspire teams and stakeholders to embrace transformation.
• Adaptable and resilient, with the ability to navigate complex challenges and ambiguity.
• Strong problem-solving skills and a data-driven mindset for continuous improvement.
• Excellent communication skills, capable of influencing and aligning stakeholders across technical and business functions, across culture, across industries and across regions
• Must be able to work well, manage and communicate with teams that are onsite and offsite, around the world and manage the output and productivity of the resources.
• While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.

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