Transformation Manager (UAE National)

Key responsibilities

• Lead a portfolio of transformation programmes and projects from initiation through to closure, delivering agreed outcomes on time and within budget.
• Translate strategic priorities into clear roadmaps covering scope, sequencing, resources, milestones, dependencies and measurable benefits.
• Establish and manage governance arrangements, including steering committees, approval forums, investment cases, key milestone approvals and post-implementation reviews.
• Provide clear reporting on progress, risks, dependencies, issues, benefits and decisions required, escalating matters early where appropriate.
• Embed robust risk, control and audit requirements into transformation delivery, working closely with Risk, Compliance, Legal, Finance, Technology and Operations.
• Lead process improvement, operating model redesign, digitisation, efficiency and control enhancement initiatives.
• Define target operating models, build business cases, conduct discovery and root-cause analysis, and make informed trade-offs across time, cost, quality and risk.
• Track financial and non-financial benefits, taking corrective action where outcomes are at risk.
• Build strong relationships with senior stakeholders, influence without formal authority and resolve competing priorities.
• Lead cross-functional teams and third parties where required, establishing clear accountability, delivery cadence and performance expectations.
• Drive adoption and sustainable change through effective communications, training, readiness assessments and post-implementation support.
• Promote inclusive leadership, constructive challenge, transparent escalation and continuous improvement.
• Experience & qualifications
• A graduation degree is essential for obtaining a UAE visa and work permit. If your university certificate is from outside the UAE, up-to-date attestations and equivalency are also mandatory (Recognition of Higher Education Qualifications Issued Outside The UAE).
• Strong understanding of banking risk and control expectations, with the confidence to engage effectively with the Second Line of Defence and Internal Audit.
• Proven experience building controls into process and technology change, including change governance, policy adherence and maintaining robust, audit-ready evidence.
• Demonstrated process improvement capability, such as Lean or Six Sigma, with strong root-cause analysis skills and a simplification mindset.
• Data-led approach to decision-making, with experience using performance measures, management information and dashboards to define success measures and track outcomes.
• Effective partner to Technology teams, spanning requirements, testing, release planning and post-implementation stabilisation.
• Strong senior stakeholder management, with clear and concise communication and confidence presenting to governance forums and influencing outcomes.
• Able to operate in ambiguity, manage trade-offs and drive timely decisions through structured negotiation and prioritisation.
• We support our staff to adopt flexible and alternative ways of working where possible, including working from home and different hours, subject to approvals.
• HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
• Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
• Issued by The Hong Kong and Shanghai Banking Corporation Limited