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Transactions Specialist II - Exceptions and Returns

JPMorgan Chase
Fort Worth, USA
Full-time
Mid
Onsite
Discovered 2 weeks ago
excel

Full Job Posting

Job responsibilities

  • Process involves reviewing of stop information to make a pay/return decision
  • Utilize comments for pay/return decisions
  • Process manual requests
  • Meet SLAs, productivity standards, and quality standards
  • Participate in projects and working groups as required and other duties as assigned
  • Exercise judgment, discretion, and prioritization
  • Understand and follow Bank policy and established procedures

Required qualifications, capabilities, and skills

  • Utilize 10-key by touch comfortably
  • Basic working knowledge in Microsoft Office applications (i.e. Excel, Word, Outlook, etc.)
  • Adapt to environment as a team player and independent self-starter, contribute to ideas within the department
  • Excellent interpersonal and written/verbal communication skills
  • Effective multi-tasking skills and prioritize workloads while working within tight service levels
  • Strong organizational and time management skills
  • Demonstrate attention to detail and accuracy with completed work
  • Maintain high performance levels in stressful situations and high-volume environment
  • Lift up to 20lbs

Preferred qualifications, capabilities, and skills

  • Proficiency with Microsoft Excel and PowerPoint
  • Be able to learn policies, procedures, and processes quickly
  • Savvy with Internet/Intranet usage
  • Monday - Friday - 12:00 pm - 9:00 pm with a 10% shift differential
  • Candidates must be willing and able to work schedules during our operating hours, which may include mornings, evenings and weekends. Position is Monday-Friday and the hours are noon Central to 9:00pm Central. Some overtime may be required.
  • This position may also require you to work non-traditional hours and/or additional hours as business needs arise.
  • This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.

Work Schedule:

  • Monday - Friday - 12:00 pm - 9:00 pm with a 10% shift differential
  • Candidates must be willing and able to work schedules during our operating hours, which may include mornings, evenings and weekends. Position is Monday-Friday and the hours are noon Central to 9:00pm Central. Some overtime may be required.
  • This position may also require you to work non-traditional hours and/or additional hours as business needs arise.
  • This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.

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