Training Specialist

Key Responsibilities:

• Provide in-person and/or virtual training to program team members using manufacturer-provided and client approved materials
• Deliver reimbursement fundamentals training covering benefit investigations, EOB interpretation, and RCM basics for both RCM and Nurse Navigator team members
• Support training alignment with manufacturer-provided and client approved content, incorporating or leveraging manufacturer materials where applicable
• Communicate training content gaps or update needs to the appropriate client and internal stakeholders, in alignment with manufacturer-provided and client approved content standards
• Support the training team in the maintenance and delivery of existing manufacturer-provided and client approved training materials
• Update the knowledge management system to ensure it holds the most up-to-date program and reimbursement information
• Facilitate new hire training and skills development classes for both RCM and Nurse Navigator populations
• Coordinate and deliver reimbursement compliance training updates and skills refresher classes
• Track new hire and annual compliance training completion as needed
• Provide follow-up for all new hire classes at 30 days and 60 days post training to ensure that skills have transferred to the job
• Document areas of concern for all trainees and review results with Training and Development Manager
• Pursue ongoing professional development in training delivery through attendance of webinars and meetings for training professionals
• Confers with management to gain knowledge of work situations requiring training for employees to better understand changes in policies, procedures, regulations, and technologies
• Determines appropriate instructional methods to use in a variety of settings (e.g., group instruction, workshops, individual training)
• Selects appropriate manufacturer-provided and client approved training resources and facilitates supplemental exercises such as reimbursement workflow simulations and payer scenario practice
• On time adherence to training deadlines for all corporate policies and procedures governing access to confidential data
• Ensure all SOPs are followed with consistency
• Conducts miscellaneous tasks or projects as assigned
• Provide in-person and/or virtual training, with enthusiasm and high energy, to program team members using manufacturer-provided and client approved materials

Qualifications:

• Bachelor's degree required, preferably in health sciences, business, or a related field
• Excellent interpersonal skills, including the ability to quickly develop strong working relationships with others
• Excellent communication skills, both verbal and written
• Ability to work in a fast-paced, ever-changing environment
• 5 years of experience required working in or with the pharmaceutical industry
• A minimum of 5 years of training roles with experience in delivering didactic content and facilitating adult learning programs
• Strong working knowledge of reimbursement fundamentals including benefit investigations, EOB interpretation, and revenue cycle management (RCM) processes
• 5 years of insurance experience; PACS or CCM preferred
• Telephony patient experience required; 5 years preferred
• 2 to 5 years of Salesforce experience
• Physical Demands & Work Environment
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy.
• Although very minimal, flexibility to travel as needed is preferred.
• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.
• Why Work for Valeris?
• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
• Additional health support, including telehealth and Employee Assistance Program (EAP) services
• Company match on Health Savings Account contributions
• Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000
• Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
• 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting
• Paid Time Off (PTO) and Sick Leave to support work-life balance
• Team members receive nine paid holidays plus two floating holidays
• Opportunities for advancement in a company that supports personal and professional growth
• A challenging, stimulating work environment that encourages new ideas
• Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace
• A mission-driven, inclusive culture where your work makes a meaningful impact
• Any offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice.
• Our Commitment to Equal Opportunity
• At Valeris, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. Valeris is proud to be an equal opportunity employer.

Physical Demands & Work Environment

Why Work for Valeris?

Our Commitment to Equal Opportunity