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Training Specialist

Zwift
Remote, USA
Junior · 2+ years experience
Remote
Discovered 3 days ago

Full Job Posting

What you’ll do

  • Develop new eLearning and instructor-led training (including exams and certifications) to support product launches and updated policies and procedures, while keeping existing training current.
  • Build and deploy refresh training when the team identifies a need, indicated by QA results, Customer Effort Scores, or related performance data.
  • Host train-the-trainer sessions to prepare subject matter expert (SME) trainers for seasonal new hire classes and update training rollouts.
  • Run regular audits of training materials with SMEs to catch inaccurate, outdated, or missing information.
  • Build and sustain strong working relationships with SME trainers, partner teams, and BPO leaders, rooting feedback in curiosity and respect while openly receiving it in return.
  • Own Seismic (our LMS): managing distribution groups, reporting on completion and assessment results, and working with BPO leaders to close gaps. Explore unused and emerging features, while recommending ones worth adopting.
  • What we’re looking for:
  • 2+ years of instructional design, training, or learning and development experience.
  • Experience building eLearning, instructor-led training, and assessments using ADDIE or a similar model, with tools such as Articulate or Camtasia.
  • Familiar with Kirkpatrick or a similar model for measuring training effectiveness.
  • Experience as an LMS administrator using tools like Seismic (formerly Lessonly), Docebo, or equivalent, including user groups, enrollments, and reporting.
  • Experience facilitating virtual training, including train-the-trainer sessions, ideally with globally distributed or BPO teams.
  • Flexibility with an eagerness to support your team beyond training when priorities shift, whether for a short-term need or a longer-term change in focus.
  • Bonus points:
  • A passion for cycling, running, or fitness.
  • Experience supporting both internal and BPO (outsourced) contact center teams.
  • Familiarity with Zwift, gaming, the software industry, or fitness technology.
  • I f Zwift determines in any stage of our interviews that any AI tools are being used without disclosure or citation, your candidacy will be disqualified.
  • For All US Based Full-Time Positions:
  • The base salary for this position ranges between $56,500- $88,500. The base salary will be based on a number of factors including the role offered, the individual's job-related knowledge, skills, qualifications, and geographic location. In addition to base salary, Zwift is proud to offer a comprehensive and competitive benefits package for all eligible employees which also includes performance bonuses, equity, and a full range of medical, financial, and other perks and benefits.
  • How to stand out among the rest:
  • Your resume/CV is enough to show off your skills, accomplishments, and experience. However, if you choose to include a cover letter introducing us to your awesome personality, we will read that too.
  • We strongly believe that different backgrounds and ideas are a competitive advantage; we hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Zwift is proud to be an Equal Opportunity Employer. If you have a disability or special need that requires accommodation, please let us know by emailing [email protected].
  • Zwift, Inc. is an Equal Opportunity Employer.

Qualifications

  • 2+ years of instructional design, training, or learning and development experience.
  • Experience building eLearning, instructor-led training, and assessments using ADDIE or a similar model, with tools such as Articulate or Camtasia.
  • Familiar with Kirkpatrick or a similar model for measuring training effectiveness.
  • Experience as an LMS administrator using tools like Seismic (formerly Lessonly), Docebo, or equivalent, including user groups, enrollments, and reporting.
  • Experience facilitating virtual training, including train-the-trainer sessions, ideally with globally distributed or BPO teams.
  • Flexibility with an eagerness to support your team beyond training when priorities shift, whether for a short-term need or a longer-term change in focus.
  • A passion for cycling, running, or fitness.
  • Experience supporting both internal and BPO (outsourced) contact center teams.
  • Familiarity with Zwift, gaming, the software industry, or fitness technology.
  • I f Zwift determines in any stage of our interviews that any AI tools are being used without disclosure or citation, your candidacy will be disqualified.
  • The base salary for this position ranges between $56,500- $88,500. The base salary will be based on a number of factors including the role offered, the individual's job-related knowledge, skills, qualifications, and geographic location. In addition to base salary, Zwift is proud to offer a comprehensive and competitive benefits package for all eligible employees which also includes performance bonuses, equity, and a full range of medical, financial, and other perks and benefits.
  • Your resume/CV is enough to show off your skills, accomplishments, and experience. However, if you choose to include a cover letter introducing us to your awesome personality, we will read that too.
  • We strongly believe that different backgrounds and ideas are a competitive advantage; we hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Zwift is proud to be an Equal Opportunity Employer. If you have a disability or special need that requires accommodation, please let us know by emailing [email protected].
  • Zwift, Inc. is an Equal Opportunity Employer.

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