indeed
Training & Quality Assistant Manager - Back Office
DATAMARK
Tamil Nadu, IND
Full-time
Onsite
Discovered 2 days ago
Lean/Six SigmaProcess improvementProcess designQuality managementTraining and developmentQuality metrics analysis
Role Overview
Maintain and improve quality standards, training programs, and process efficiency across back-office operations.
Lead quality and training teams and ensure compliance with client requirements and business goals.
Key Skills for This Role
Lean/Six SigmaProcess improvementProcess designQuality managementTraining and developmentQuality metrics analysis
Full Job Posting
Position summary
Maintain and improve quality standards, training programs, and process efficiency across back-office operations.
Lead quality and training teams and ensure compliance with client requirements and business goals.
Key responsibilities
- Support Six Sigma and continuous improvement initiatives; work with departments to identify and implement process improvements.
- Maintain client quality standards and achieve quality targets; analyze quality metrics and implement action plans.
- Design and deliver training programs and materials; update employees on process and policy changes.
- Lead Quality Auditors, QA Specialists, and Trainers; build strong relationships with clients and stakeholders.
Minimum qualifications
- Bachelor’s degree in any discipline.
- At least 5 years of experience in Lean/Six Sigma, process improvement, or process design; at least 2 years in Training & Development.
- At least 5 years in Quality, Training, or Team Lead roles.
- Strong verbal and written English communication; knowledge of quality tools and basic statistics; proficiency in Microsoft Office.
- Strong facilitation, presentation, stakeholder management, analytical, organizational, and problem-solving skills.
- Ability to lead teams, drive performance improvements, and travel internationally.
Preferred certifications
- Six Sigma Yellow Belt or Green Belt certification is preferred.
- Train-the-Trainer or Training & Development certification is preferred.
Benefits
- Benefits include PF, gratuity, and medical insurance.
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