Training Operations & Administration Executive (AUH, UAE)

About This Role

About IIPD - Institute of Innovation and Professional Development

Founded in 2016, IIPD is one of the leading training & consultancy institutes in the region offering 600+ tailor made training programs within Engineering, IT, Soft skills, and Business areas. With current offices in Dubai, Abu Dhabi, Riyadh, Cairo and Cochin, we support the learning and development aspirations of our clients globally.

Our mission is to develop workforce to their fullest potential, bringing difference in their lives and organization they belong to.

Join us in helping the organizations and individuals succeed!

Job Description

As a Operations & Administration Executive, you will play a vital role in ensuring the smooth execution of operational and administrative processes of all locations of IIPD Global. This is a senior role suited for a highly motivated and detail-oriented professional with a passion for facilitating exceptional training experiences. In this role, you will oversee end-to-end administration processes for our training programs, providing seamless support to both students and trainers, and collaborating with external partners. Proficiency in Arabic is essential, as is experience in the training or education industry.

Key Responsibilities

Operational Administration

• Manage the full operational cycle from student enrollment to examination and certification, ensuring accuracy and efficiency in all administrative processes.
• Act as the primary point of contact for students, trainers, and corporate clients, assisting with their needs and delivering high-quality service.
• Reporting & Documentation
• Prepare and deliver detailed reports, such as Training End Reports and Evaluation Reports, to corporate clients in a timely manner.
• Maintain comprehensive records of admissions, certifications, and program evaluations, ensuring accuracy in documentation and compliance with institute policies.
• Trainer Coordination & Logistics
• Coordinate travel, visa, accommodation, and financial arrangements for external trainers, ensuring all logistical requirements are met promptly.
• Work closely with trainers to address any program-specific needs or issues, facilitating a smooth training delivery process.
• Financial & Office Management
• Handle petty cash, manage office expenses, and oversee billing cycles in alignment with institute policies.
• Accurately record and manage student payments through the institute's accounting software.
• Front Office Management
• Oversee front desk operations, handling visitor interactions, managing phone calls, and coordinating correspondence professionally and efficiently.
• Maintain inventory of office supplies, ensuring availability and placing orders as required.
• Client Engagement
• Engage with partner organizations and corporate clients to address student-related queries and operational requirements.
• Build positive relationships with clients from diverse backgrounds across the Middle East and Africa, adapting communication style as necessary.
• Compliance & Bookkeeping
• Support bookkeeping by updating financial, personnel, and other essential records, maintaining adherence to internal protocols and local regulations.

Requirements

• Experience: Minimum of 2 years in operations or administration within the training or education industry.
• Language Proficiency: Fluency in both English and Arabic (spoken and written) is mandatory.
• Education: Bachelor’s degree or equivalent professional experience in a related field.
• Technical Skills: Proficiency in MS Office and experience with accounting or CRM software.
• Personal Attributes: Sociable, adaptive, and highly organized with excellent communication skills. An approachable, client-focused attitude is essential for successful engagement in this role.

Compensation

• Salary: Competitive and based on experience.
• Benefits: Comprehensive benefits package, including opportunities for professional development.

Job Type: Full-time

Pay: AED3,500.00 - AED4,500.00 per month

Application Question(s):

• Are you on a residence visa in UAE ?
• Why are you interested in this Operation role, and how would you leverage your experience in training to contribute to the success of IIPD Global?

Experience:

• Training industry: 2 years (Required)

Language:

• Fluent English & Arabic (Required)

Work Location: In person