Training Manager - FRM

Develop and execute the enterprise-wide FRM training strategy.

Design, implement, and maintain standardized onboarding programs for Field and Virtual FRMs.

Develop role-specific learning paths for new hires, experienced FRMs, team leads, and managers.

Create scalable training solutions that support multiple manufacturer clients and therapeutic areas.

Lead the development of certification programs to ensure competency prior to independent customer engagement.

Continuously evaluate and enhance training content based on industry changes, client feedback, business needs, and reimbursement landscape updates.

Establish best practices that promote consistency across all FRM programs.

Develop and maintain comprehensive learning materials including:

Instructor-led training

Virtual instructor-led training

Self-paced eLearning modules

Standard Operating Procedures (SOPs)

Job aids and quick reference guides

Reimbursement playbooks

Case studies

Interactive workshops

Role-play exercises

Competency assessments

Knowledge checks

Coaching tools

Manager development resources

Develop and deliver training on topics including:

Patient access and reimbursement fundamentals

Medical and pharmacy benefit processes

Benefit investigations

Prior authorizations

Appeals and denials

Specialty pharmacy distribution models

Buy-and-bill reimbursement

Coding and billing fundamentals

Government and commercial payer processes

Patient support programs

Financial assistance programs

HUB operations

Payer policy interpretation

Healthcare reimbursement trends

Product-specific reimbursement considerations

Customize training to support a wide variety of therapeutic areas and manufacturer-specific program requirements.

Partner with cross-functional teams to support:

New client implementations

Product launches

Label expansions

New indication launches

Program enhancements

National meetings

Regional meetings

Continuing education initiatives

Refresher training

Launch readiness activities

Ensure training programs align with program objectives and client expectations while supporting successful operational execution.

Provide ongoing coaching and mentorship for Field and Virtual FRMs.

Conduct field observations, virtual coaching sessions, and competency evaluations.

Identify performance gaps and develop targeted improvement plans.

Support leadership development initiatives for emerging managers and team leads.

Foster a culture of continuous learning and professional growth.

Collaborate with:

Operations Leadership

Program Directors

Client Services

Business Development

Clinical Teams

Compliance

Quality Assurance

Human Resources

Recruiting

Learning & Development

Analytics

Technology and Systems Teams

Support organizational initiatives through effective communication and cross-functional partnership.

Develop and monitor key training metrics including:

Training completion rates

Certification success

Competency assessment scores

Coaching effectiveness

Quality performance

Employee readiness

New hire time-to-productivity

Client satisfaction

Operational performance indicators

Prepare executive-level reporting and provide recommendations for continuous improvement.

Ensure all training materials and programs comply with applicable:

FDA regulations

HIPAA requirements

OIG guidance

Manufacturer policies

Company policies and SOPs

Privacy regulations

Industry compliance standards

Partner with Compliance and Quality teams to ensure training remains current and audit-ready.

Bachelor's degree or equivalent experience required.

5+ years of pharmaceutical patient access, reimbursement, specialty pharmacy, or healthcare services experience.

5+ years supporting Field Reimbursement, Patient Access, Case Management, or related customer-facing programs.

3+ years of training, coaching, learning and development, or leadership experience.

Strong understanding of healthcare reimbursement processes and patient access services.

Experience developing and delivering adult learning programs.

Excellent presentation, facilitation, coaching, and communication skills.

Strong organizational, project management, and leadership abilities.

Experience supporting pharmaceutical manufacturer clients.

Product launch experience.

Experience across multiple therapeutic areas.

Leadership or people management experience.

Knowledge of CRM platforms (Salesforce, Veeva, or similar).

Experience with Learning Management Systems (LMS).

Instructional design experience.

Adult learning principles

Instructional design

Training facilitation

Coaching and mentoring

Patient access and reimbursement

Healthcare reimbursement processes

Specialty pharmacy operations

Project management

Change management

Cross-functional collaboration

Executive communication

Client relationship management

Strategic planning

Data analysis and reporting

Problem solving

Continuous improvement

The successful Manager, Field Reimbursement Training will:

Build and maintain a best-in-class enterprise FRM training program.

Standardize onboarding and certification processes across all manufacturer programs.

Reduce new hire time-to-productivity through effective training and coaching.

Improve employee competency, engagement, and performance.

Achieve high training completion and certification rates.

Support successful client launches and program implementations.

Drive continuous improvement through measurable training outcomes and operational excellence.

Partner effectively with cross-functional teams to ensure consistent, high-quality execution across all therapeutic areas and client programs.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy.

Although very minimal, flexibility to travel as needed is preferred.

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.

We’re committed to supporting the well-being and success of our team members. As part of our organization, full-time employees can expect:

Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs

Additional health support, including telehealth and Employee Assistance Program (EAP) services

Company match on Health Savings Account contributions

Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000

Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability

401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting

Paid Time Off (PTO) and Sick Leave to support work-life balance

Team members receive nine paid holidays plus two floating holidays

Opportunities for advancement in a company that supports personal and professional growth

A challenging, stimulating work environment that encourages new ideas

Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace

A mission-driven, inclusive culture where your work makes a meaningful impact

Any offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice.

At Valeris, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. Valeris is proud to be an equal opportunity employer.