Training Manager - FRM

Qualifications

• Required
• Bachelor's degree or equivalent experience required.
• 5+ years of pharmaceutical patient access, reimbursement, specialty pharmacy, or healthcare services experience.
• 5+ years supporting Field Reimbursement, Patient Access, Case Management, or related customer-facing programs.
• 3+ years of training, coaching, learning and development, or leadership experience.
• Strong understanding of healthcare reimbursement processes and patient access services.
• Experience developing and delivering adult learning programs.
• Excellent presentation, facilitation, coaching, and communication skills.
• Strong organizational, project management, and leadership abilities.
• Preferred
• Experience supporting pharmaceutical manufacturer clients.
• Product launch experience.
• Experience across multiple therapeutic areas.
• Leadership or people management experience.
• Knowledge of CRM platforms (Salesforce, Veeva, or similar).
• Experience with Learning Management Systems (LMS).
• Instructional design experience.
• Core Competencies
• Adult learning principles
• Instructional design
• Training facilitation
• Coaching and mentoring
• Patient access and reimbursement
• Healthcare reimbursement processes
• Specialty pharmacy operations
• Project management
• Change management
• Cross-functional collaboration
• Executive communication
• Client relationship management
• Strategic planning
• Data analysis and reporting
• Problem solving
• Continuous improvement
• Travel Requirements
• Approximately 15-20% travel based on business needs.
• Travel may include:
• National meetings
• Client meetings
• New hire training
• Regional meetings
• Product launch meetings
• Leadership meetings
• Success Measures
• The successful Manager, Field Reimbursement Training will:
• Build and maintain a best-in-class enterprise FRM training program.
• Standardize onboarding and certification processes across all manufacturer programs.
• Reduce new hire time-to-productivity through effective training and coaching.
• Improve employee competency, engagement, and performance.
• Achieve high training completion and certification rates.
• Support successful client launches and program implementations.
• Drive continuous improvement through measurable training outcomes and operational excellence.
• Partner effectively with cross-functional teams to ensure consistent, high-quality execution across all therapeutic areas and client programs.
• Physical Demands & Work Environment
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy.
• Although very minimal, flexibility to travel as needed is preferred.
• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.
• Why Work for Valeris?
• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
• Additional health support, including telehealth and Employee Assistance Program (EAP) services
• Company match on Health Savings Account contributions
• Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000
• Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
• 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting
• Paid Time Off (PTO) and Sick Leave to support work-life balance
• Team members receive nine paid holidays plus two floating holidays
• Opportunities for advancement in a company that supports personal and professional growth
• A challenging, stimulating work environment that encourages new ideas
• Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace
• A mission-driven, inclusive culture where your work makes a meaningful impact
• Any offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice.
• Our Commitment to Equal Opportunity
• At Valeris, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. Valeris is proud to be an equal opportunity employer.

Physical Demands & Work Environment

Why Work for Valeris?

Our Commitment to Equal Opportunity