Training Manager

Role purpose

Key responsibilities

• Own and deliver the annual training plan, budget, sales pipeline and performance reporting.
• Develop the training portfolio, annual prospectus and delivery calendar; identify products from client feedback, market demand, sector priorities and regulatory developments.
• Create face-to-face, virtual, digital and blended learning, plus recurring-income products such as corporate packages, memberships, subscriptions and network programmes.
• Set pricing, cost models and margin expectations; monitor revenue, margins, pipeline, repeat bookings and client growth.
• Develop course content with subject matter experts; coordinate internal and associate trainers and maintain delivery, materials, delegate experience, feedback and CPD standards.
• Deliver selected courses, workshops and webinars; promote training with Marketing and Business Development and build relationships across the social housing sector.
• Identify opportunities to connect clients with wider consultancy, professional and technical services.

Essential experience and skills

• Experience managing or growing a commercial training, learning or professional development service.
• Strong commercial skills in budgeting, pricing, pipeline management and performance reporting.
• Experience developing and launching training products and working with technical specialists or subject matter experts.
• Experience managing trainers, associates or external delivery partners; confidence delivering training, workshops, webinars or facilitated sessions.
• Strong project management, communication and client relationship skills; ability to make complex subjects clear and practical.
• Proactive, organised and collaborative approach, with confidence taking ownership and driving work forward.

Desirable experience

• Experience in social housing, property, asset management, building safety or compliance.
• Experience with digital or blended learning and with memberships, subscriptions or other recurring-income products.
• Knowledge of CPD accreditation and learning management systems.

Success measures and initial priorities

• Success measures include training revenue and gross margin, recurring income and corporate client growth, pipeline conversion, delegate satisfaction, repeat bookings and new-course performance.
• Success also includes digital product performance, associate trainer quality and utilisation, and opportunities generated for wider services.
• Initial priorities are to confirm the training offer, pricing and trainer pool; establish the annual calendar and marketing plan; launch priority courses; and develop initial digital and recurring products.

Benefits

• Competitive salary with transparent salary bands, hybrid working with flexibility where the role allows, and a 37.5-hour working week.
• Benefits include 26 days’ annual leave plus bank holidays, option to buy leave, enhanced pension and family leave, learning and development, private healthcare, life assurance, paid sick leave and employee assistance.
• Additional benefits include employee discounts, Cycle to Work, volunteering days, referral rewards, social events, wellbeing initiatives and service recognition.