Training Manager

Role overview

Location and travel

• Onsite role based in Calgary, Alberta.
• Travel is 40–60%; training and support include work at store locations in the field.

Employment and schedule

• Permanent, full-time employment at 40 hours per week.

Training and program delivery

• Shortlist, interview, and train new Store Operators with Operations.
• Design and deliver programs and resources based on business priorities; address learning and instruction needs with managers.
• Develop online learning with Articulate 360 and adult education best practices; keep programs and manuals current.
• Deliver in-person and online sessions according to federal, provincial, and corporate guidelines; schedule sessions and manage enrolment.
• Provide field training and support to District Managers and Store Operators; keep current with training methods.

Team leadership

• Manage, coach, mentor, and develop a small team of Quality Assurance Specialists and Field Trainers.

Qualifications

• A diploma or bachelor’s degree in Business, Human Resources, or Adult Education, or relevant experience, is preferred.
• Two or more years of related experience and full-cycle recruitment experience are preferred.
• Retail operations knowledge is an asset.
• Digital learning development and delivery experience and familiarity with Workday and Articulate 360 are assets.
• Strong prioritization, deadline management, problem-solving, communication, interpersonal, organizational, presentation, and public-speaking skills.
• Valid driver’s licence and ability to travel 40–60%.

Benefits and development

• Benefits include group insurance options, a pension plan, share purchase plan, paid time off, employee discounts, training and development, recognition programs, mentorship, and scholarships.