Training Coordinator
Role Overview
The Sales Operations Training Specialist designs, develops, implements, and improves sales operations training programs, business processes, and learning initiatives.
The role serves as a subject matter expert for sales operations processes, systems, and training, partnering with leadership to identify needs and improve performance.
The role reports to the Regional Sales Operations Manager and uses independent judgment to assess business needs and recommend training and process solutions.
Key Skills for This Role
Full Job Posting
Role overview
The Sales Operations Training Specialist designs, develops, implements, and improves sales operations training programs, business processes, and learning initiatives.
The role serves as a subject matter expert for sales operations processes, systems, and training, partnering with leadership to identify needs and improve performance.
The role reports to the Regional Sales Operations Manager and uses independent judgment to assess business needs and recommend training and process solutions.
Training and development
- Assess organizational, departmental, and individual training needs with leadership and business stakeholders.
- Create and maintain programs, learning materials, job aids, process documentation, and curricula for customer service, inside sales, and other operational personnel.
- Administer LMS content, training records, learning pathways, and training compliance requirements.
- Facilitate instructor-led, virtual, and self-paced training; track completion, progress, competency, and outcomes.
- Evaluate program effectiveness and recommend changes based on organizational needs, participant feedback, and performance metrics.
- Support onboarding, cross-training, succession planning, professional development, and continuous learning.
Operations and improvement
- Analyze business needs, operational challenges, customer feedback, workflows, procedures, and performance metrics to identify improvements.
- Recommend procedures, tools, resources, training, and system enhancements to improve efficiency, productivity, profitability, growth, and customer satisfaction.
- Plan, test, implement, validate, and roll out business processes, technologies, systems, and operational initiatives.
- Conduct system testing and serve as a subject matter expert on sales operations processes, policies, systems, and practices.
- Lead or participate in cross-functional and cross-regional operational excellence and business growth projects.
- Monitor results and report training and process-improvement findings to the Regional Sales Operations Manager and Senior Vice President.
Employee and customer support
- Support customer satisfaction through training, operational support, and continuous improvement initiatives.
- Provide coaching, mentoring, and performance support to employees and managers as needed.
- Represent the company professionally, act as a resource and role model, and support organizational initiatives and other assigned operational duties.
Role expectations
- Training activities must comply with company policies, legal requirements, and operational standards.
- The role supports training for Customer Service Representatives, Inside Sales Representatives, and other operational personnel.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career