Training Coordinator

About Calo

Role Overview

Main Responsibilities

• Planning and Coordination:
• Coordinate the training schedule and training calendar with all MP trainers
• Coordinate with trainers, subject matter experts, and other stakeholders to ensure availability and alignment with training objectives and training-related projects
• Collaborate closely with HR and ensure each team member has proper onboarding
• Responsible for updating the onboarding and planned calendar for all team members

Participant Management

• Ensure new joiners are following the training schedule as per the training calendar
• Update and assist trainers in quiz and survey links, and coordinate with the Training Team
• Attend all meetings related to training topics
• Responsible for giving the knowledge assessment exam during probation or if needed
• Responsible for conducting quarterly knowledge assessments for all Team Members
• Conduct or assist in train-the-trainer sessions with the help of other stakeholders

Administrative Tasks

• Design and prepare Training tools like curriculum, SOPs, or presentations/videos
• Ensure training materials, such as session slides, quizzes, and surveys, are prepared for the trainers
• Prepare training-related documentation, such as training agendas, handouts, and certificates.
• Handle post-training tasks, such as compiling feedback from participants and trainers
• Responsible for updating the profile and training progress for each team member on the Database

Communication

• Coordinate with the Training Manager or other stakeholders to ensure alignment with organizational goals and training needs.
• Collaborate with HR in making sure that new joiners are encoded on the System
• Collaborate with the Training Managers, Operations Team, and Cross-Functional Teams on other SOPs that need to be documented
• Serve as a liaison between trainers, trainees, and other stakeholders.

Analysis, Evaluation, and Reporting

• Identify training needs and gaps within operations and create targeted training to address deviations / non-conformance
• Collect feedback from trainees and trainers after each session to evaluate training effectiveness. (Post-survey Evaluation)
• Analyze training data and prepare reports on key metrics such as participant satisfaction, learning outcomes, and training impact (post-evaluation) on employees’ skills and KPIs (Key Performance Indicators)
• Make recommendations for improvements based on evaluation results
• Monitoring and Tracking:
• Create a Monthly / Quarterly / Yearly Training Calendar for the Team Members, tailor-fit for their needs and roles
• Monitor and update training progress in the implementation plan
• Regularly check all updates for all operational-related SOPs. Schedule a Document Audit if needed
• Responsible for controlling, organizing, and storing all training databases
• Record all completed training sessions in the database

Training & Development Support

• Coordinate and organize training sessions for kitchen teams, ensuring all logistics, materials, and attendance are properly arranged.
• Assist SMEs (subject-matter experts) and on-floor trainers during basic training sessions when needed, without handling highly technical content.
• Support onboarding by preparing schedules, tracking progress, and ensuring new joiners receive all required training touchpoints.
• Maintain updated training records, SOP revisions, and refresher training trackers to support compliance and consistency.
• Reinforce alignment with company policies and standards through follow-ups, reminders, and proper documentation, without overlapping QC / SMEs/ Trainers.
• Support Central Training Strategies, Initiatives, Projects, Programs relevant to scalable and smart training (AI, automations, etc. )

**Productivity & Performa****nce Support**

• Observe day-to-day kitchen workflows to identify training gaps related to skills, compliance, or process understanding
• Track attendance, training completion, and performance trends of both in-house staff and third-party teams.
• Highlight operational bottlenecks from a training perspective and escalate improvement opportunities to Supervisors, Line Managers, Operations Manager, and Training Manager.
• Coordinate with Operations Leads to improve scheduling and workforce planning, helping reduce unnecessary overtime through better training alignment.

Ideal Candidate

• With a background in the Food / Bulk Cooking Industry of at least 2- 3 years. High-volume food production, manufacturing, or multi-unit hospitality environment (experience with a Central Production Unit (CPU) model is a strong plus)
• Experience as a Training Coordinator or similar role, with at least 2-3 years

• Result- Oriented / Result-Driven

• Strong Communicator. Able to effectively communicate in both verbal and written English
• Attention to detail and ensuring accuracy of information in the training materials and other training resources
• Enjoys learning and is committed to continuous improvement/development
• Ability to work both independently and in a team
• Friendly and pleasant personality that can lead with empathy and patience

Knowledge & Competency

• Adaptability and Flexibility. Ability to work in a fast-paced environment and adjust training plans based on feedback or changing training needs.
• Strong organizational skills
• Able to work on multiple projects and work with tight deadlines
• Technology Proficiency and familiarity with Google Docs, Sheets, Slides / PowerPoint, and Google Forms, AI, and automation is a plus
• Experience with training apps and other training platforms, such as LMS (Learning Management System), is a major plus